InsightArise Cars美国车主投诉指数
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2021 款 Audi Q7 问题、投诉与召回

少很多 升温

NHTSA 收到 2021 款 Audi Q7 的车主投诉共 71 条,折合每车龄年 12.5 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.30;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 27 名。与 Audi 其他车型相比,它的投诉率高 37%;与其他豪华 SUV相比则低 17%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2021-09-18 与 2026-08-28 之间。 事故发生到提交投诉的中位延迟:8 天。

71投诉
12.5每车龄年投诉数
0.3投诉指数 对比全部跟踪车型
9召回
4.2%涉及碰撞或起火的比例
20近 12 个月

分析

前一年款(2020)每年 3.9 条,比这一年款少。后一年款(2022)每年 3.9 条,比这一年款少。2021 款上路前两年累计 13 条投诉,比同年款车的平均低 79%。

最常见的问题类别是电气(占投诉 49.3%),其次是发动机(25.4%)与内饰与配置(8.5%)。电气类投诉在这里的比例是全部跟踪车型的 3.1 倍。在电气类投诉里,车主最常提到 “electrical system”、“generator”、“system malfunction”、“cockpit”与“display”。有 3 条投诉(4.2%)提到碰撞或起火;车主报告 5 人受伤、0 人死亡。

一半的事故发生在年款起算 38 个月内;最集中的时期是第三到第五年(占 39%)。近 12 个月新增 20 条投诉,前 12 个月是 12 条,投诉速度在升温。

NHTSA 列出该年款 9 项安全召回。 有 59% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型0.3
  • 对比 Audi 其他车型1.37
  • 对比其他 2021 年款0.33
  • 对比其他豪华 SUV0.83
  • 上路前两年的投诉数 · 对比同年款平均 (13)0.21
  • 第 27 名/共 85 · 2021排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Audi Q7 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气35 · 49.3% · 3.13×
  • 发动机18 · 25.4% · 1.14×
  • 内饰与配置6 · 8.5% · 0.95×
  • 轮胎、轮毂与悬挂3 · 4.2% · 1.69×
  • 燃油系统2 · 2.8% · 0.65×
  • 安全气囊与安全带2 · 2.8% · 0.73×
  • 驾驶辅助系统2 · 2.8% · 0.49×
  • 变速箱/动力系统1 · 1.4% · 0.12×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • electrical system11
  • generator6
  • system malfunction7
  • cockpit3
  • display7
  • instrument cluster5

发动机 · 投诉中常见的词

  • water pump7
  • vacuum system4
  • coolant migration3
  • starter generator3
  • contamination3
  • lawsuit4

问题分类: 发动机 · 电气

投诉提交的年份

2021: 2 2 2021 2022: 11 11 2022 2023: 20 20 2023 2024: 8 8 2024 2025: 18 18 2025 2026: 12 12 2026
  • 报告碰撞: 3
  • 报告起火: 0
  • 受伤: 5
  • 死亡: 0

事故发生时的车龄

  • 1 年内2.8%
  • 1–2 年16.9%
  • 2–3 年26.8%
  • 3–5 年39.4%
  • 5 年以上14.1%

事故车龄中位数: 38 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2021 · 豪华 SUV

车型投诉每车龄年投诉数投诉指数
2021 Lexus NX173.00.07
2021 Mercedes-Benz GLC6311.10.26
2021 Lexus RX7012.30.29
2021 Audi Q77112.50.3
2021 Mercedes-Benz GLE8815.50.37
2021 Audi Q59917.50.42
2021 BMW X510318.20.43
2021 BMW X310618.70.44

安全召回 (9)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 25V900000 · 2025-12-19

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 25V201000 · 2025-03-31

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 SQ8, A6 SEDAN, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 SEDAN, S7, S8, A6 Allroad, and SQ7 vehicles. Due to a software error, the instrument panel display may fail.

风险: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash.

处置: Dealers will update the instrument panel module software, free of charge. Owner notification letters were mailed April 24, 2025. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90VC.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 22V742000 · 2022-10-05

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

处置: Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 91DZ.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 22V516000 · 2022-07-20

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.

风险: Fuel pump failure can cause an engine stall, increasing the risk of a crash.

处置: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 20DR.

TIRES 案号 22V034000 · 2022-01-26

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.

风险: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.

处置: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.

SEAT BELTS:REAR/OTHER:RETRACTOR 案号 21V606000 · 2021-08-05

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: An unsecured child restraint system can increase the risk of injury during a crash.

处置: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY 案号 21V295000 · 2021-04-26

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.

风险: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.

处置: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE 案号 21V078000 · 2021-02-17

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2021 Audi Q7 vehicles. The air bag control module may deploy the second stage of the front passenger air bag too quickly after the first stage when the seat is occupied by an unbelted child. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

风险: During a crash necessitating the deployment of the passenger air bag, the second stage may deploy too quickly when a child is in the front passenger seat, increasing the risk of injury.

处置: Audi will notify owners, and dealers will update the air bag control module, free of charge. The recall began March 5, 2021. Owners can contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BV.

ELECTRICAL SYSTEM 案号 20V749000 · 2020-12-02

摘要: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi A6 Allroad, Q7, RS6 and RS7 vehicles. The electrical connector can detach from the door crash sensor in either of the front doors.

风险: A detached connector can delay the activation of the restraint systems, including the side air bag, curtain air bag and/or seat-belt pretensioners during a side impact crash, increasing the risk of injury.

处置: Audi will notify owners, and dealers will inspect, and as necessary, replace the crash sensors in both front doors, free of charge. The recall began December 23, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BM.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2021 款 Audi Q7 有多少投诉?

NHTSA 收到 2021 款 Audi Q7 共 71 条投诉,约每车龄年 12.5 条。

2021 款 Audi Q7 最常见的问题是什么?

最常见的类别是电气,占投诉的 49.3%。

2021 款 Audi Q7 有召回吗?

NHTSA 列出该年款 9 项安全召回。

2021 款 Audi Q7 现在还有人在投诉吗?

近 12 个月新增 20 条投诉,前 12 个月是 12 条,投诉速度在升温。

2021 款 Audi Q7 跟同类车比起来如何?

NHTSA 收到 2021 款 Audi Q7 的车主投诉共 71 条,折合每车龄年 12.5 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.30;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 27 名。与 Audi 其他车型相比,它的投诉率高 37%;与其他豪华 SUV相比则低 17%。