불만 접수일은 2019-02-07부터 2026-10-07까지입니다. 사고 발생부터 접수까지 중앙값: 11일.
분석
이전 연식(2018)은 연간 22.2건으로 이 연식보다 적습니다. 다음 연식(2020)은 연간 10.2건으로 이 연식보다 적습니다. 2019년식은 출시 후 2년 동안 불만 152건을 기록해 같은 연식 평균 차량보다 92% 높음 수준이었습니다.
가장 흔한 문제 영역은 차체·구조(불만의 43.9%)이며, 그다음은 전기계통(14.4%), 미상·기타(13.0%)입니다. 차체·구조 불만은 추적 중인 전체 차종 대비 4.8배 비율로 나타납니다. 10건(3.5%)은 충돌 또는 화재를 동반했으며 부상 5건, 사망 0건이 보고되었습니다.
보고된 사고의 절반은 연식 시작 후 19개월 이내에 발생했고, 가장 집중된 시기는 첫해(32%)입니다. 최근 12개월 신규 불만은 15건, 그 이전 12개월은 17건으로 12% 감소했습니다.
NHTSA는 이 연식에 대해 안전 리콜 7건을 등재했습니다. 이 연식은 NHTSA 조사 1건의 대상이며, 가장 최근 건은 “Pedestrian alert sounds”(결함 청원, 2023-01-27 개시, 2023-08-07 종결)입니다.
안전 리콜 (7)
SUSPENSION:REAR 번호 21V263000 · 2021-04-15
요약: Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
위험: Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.
조치: Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.
ELECTRICAL SYSTEM:SOFTWARE 번호 21V264000 · 2021-04-15
요약: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
위험: A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.
조치: Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.
SEAT BELTS:REAR/OTHER 번호 20V189000 · 2020-03-31
요약: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
위험: In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
조치: Subaru will notify owners, and dealers will replace rear seat belt assemblies, free of charge. The began April 15, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRC-20.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV) 번호 19V856000 · 2019-12-02
요약: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
위험: An unexpected loss of power while driving can increase the risk of a crash.
조치: Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.
ELECTRICAL SYSTEM:SOFTWARE 번호 19V743000 · 2019-10-18
요약: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
위험: If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.
조치: Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.
VISIBILITY:GLASS, SIDE/REAR 번호 19V404000 · 2019-05-30
요약: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
위험: Improperly tempered glass can shatter into large pieces, increasing the risk of injury.
조치: Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.
STEERING:ELECTRIC POWER ASSIST SYSTEM 번호 19V065000 · 2019-02-06
요약: Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
위험: Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
조치: None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUC-88.
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