Típico Variación interanual menor al 30 %La NHTSA ha recibido 285 quejas de propietarios sobre el Subaru Crosstrek 2019, es decir 36,6 por año en circulación: un número de quejas habitual (índice de quejas 0,91; 1,00 es el promedio de todos los vehículos seguidos). Entre los 78 vehículos del año-modelo 2019 que seguimos, ocupa el puesto 48 de 78 por quejas al año (1 = menos quejas). Frente a otros modelos Subaru, su tasa es casi igual; frente a otros SUV subcompactos, es un 61 % mayor.
Las cifras se normalizan por tiempo en circulación, no por ventas: un modelo popular genera más reportes que uno raro, y las quejas no se verifican una por una. Cómo contamos
Quejas presentadas entre el 2019-02-07 y el 2026-10-07. Mediana entre el incidente y la presentación: 11 días.
Análisis
El año-modelo anterior (2018) registró 22,2 quejas al año, menos que este. El año-modelo siguiente (2020) registró 10,2 al año, menos que este. En sus dos primeros años en circulación, el modelo 2019 acumuló 152 quejas, un 92 % mayor que el vehículo promedio del mismo año-modelo.
El área de problemas más común es Carrocería y estructura (43,9 % de las quejas), seguido de Sistema eléctrico (14,4 %) y Desconocido u otro (13,0 %). Las quejas de Carrocería y estructura son aquí 4,8 veces más frecuentes que en el conjunto de vehículos seguidos. 10 quejas (3,5 %) describen un choque o incendio; los dueños mencionan 5 lesiones y 0 muertes.
La mitad de los incidentes ocurrió dentro de los 19 meses siguientes al inicio del año-modelo; el periodo más intenso fue el primer año (32 % de los incidentes). En los últimos 12 meses se presentaron 15 quejas nuevas, frente a 17 en los 12 meses anteriores: una disminución del 12 %.
La NHTSA registra 7 retiros de seguridad para este año-modelo. 1 investigación de la NHTSA cubre este año-modelo; la más reciente es «Pedestrian alert sounds» (petición de investigación, abierta el 2023-01-27, cerrada el 2023-08-07).
Retiros de seguridad (7)
SUSPENSION:REAR Número 21V263000 · 2021-04-15
Resumen: Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Riesgo: Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.
Solución: Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.
ELECTRICAL SYSTEM:SOFTWARE Número 21V264000 · 2021-04-15
Resumen: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
Riesgo: A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.
Solución: Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.
SEAT BELTS:REAR/OTHER Número 20V189000 · 2020-03-31
Resumen: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
Riesgo: In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
Solución: Subaru will notify owners, and dealers will replace rear seat belt assemblies, free of charge. The began April 15, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRC-20.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV) Número 19V856000 · 2019-12-02
Resumen: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Riesgo: An unexpected loss of power while driving can increase the risk of a crash.
Solución: Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.
ELECTRICAL SYSTEM:SOFTWARE Número 19V743000 · 2019-10-18
Resumen: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
Riesgo: If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.
Solución: Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.
VISIBILITY:GLASS, SIDE/REAR Número 19V404000 · 2019-05-30
Resumen: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Riesgo: Improperly tempered glass can shatter into large pieces, increasing the risk of injury.
Solución: Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.
STEERING:ELECTRIC POWER ASSIST SYSTEM Número 19V065000 · 2019-02-06
Resumen: Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Riesgo: Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
Solución: None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUC-88.
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