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2019 年款 Subaru Crosstrek 問題、申訴與召回

一般 平穩

NHTSA 收到 2019 年款 Subaru Crosstrek 的車主申訴共 284 筆,換算每車齡年 37.0 筆,以同車齡的車來說申訴數屬一般水準(申訴指數 0.88;1.00 為全部追蹤車款的平均)。在我們追蹤的 76 款 2019 年款車中,它的每年申訴數由少到多排第 46 名。與 Subaru 其他車款相比,它的申訴率低 6%;與其他小型 SUV相比則高 51%。

數字只按上路時間標準化,沒有除以銷量:熱賣車款的申訴自然比冷門車款多,而且每筆申訴未經逐一查證。 計算方式

申訴提出日期介於 2019-02-07 與 2026-08-15 之間。 事故發生到提出申訴的中位延遲:11 天。

284申訴
37.0每車齡年申訴數
0.88申訴指數 對比全部追蹤車款
7召回
3.2%涉及碰撞或起火的比例
16近 12 個月

分析

前一年款(2018)每年 22.4 筆,比這一年款少。後一年款(2020)每年 10.2 筆,比這一年款少。2019 年款上路前兩年累積 152 筆申訴,比同年款車的平均高 88%。

最常見的問題類別是車身與結構(佔申訴 44.0%),其次是電系(14.4%)與內裝與配備(13.0%)。車身與結構類申訴在這裡的比例是全部追蹤車款的 4.8 倍。在車身與結構類申訴裡,車主最常提到 “windshield”、“crack”、“rock”、“small”與“chips”。有 9 筆申訴(3.2%)提到碰撞或起火;車主通報 5 人受傷、0 人死亡。

一半的事故發生在年款起算 19 個月內;最集中的時期是第一年(佔 32%)。近 12 個月新增 16 筆申訴,前 12 個月是 16 筆,速度大致平穩。

NHTSA 列出這個年款 7 件安全召回。 有 76% 的申訴落在召回已處理的零件範圍。有 1 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Pedestrian alert sounds」(2023-01-27 開啟,已於 2023-08-07 結案)。

申訴指數

  • 對比全部追蹤車款0.88
  • 對比 Subaru 其他車款0.94
  • 對比其他 2019 年款0.81
  • 對比其他小型 SUV1.51
  • 上路前兩年的申訴數 · 對比同年款平均 (152)1.88
  • 第 46 名/共 76 · 2019排行 ›

1.00 代表與比較組相同;2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

Subaru Crosstrek 各年款問題、申訴與召回 ›

車主在抱怨什麼

  • 車身與結構125 · 44.0% · 4.8×
  • 電系41 · 14.4% · 0.91×
  • 內裝與配備37 · 13.0% · 1.45×
  • 引擎35 · 12.3% · 0.55×
  • 變速箱/動力系統13 · 4.6% · 0.4×
  • 轉向11 · 3.9% · 0.6×
  • 燃油系統7 · 2.5% · 0.58×
  • 其他7 · 2.5% · 1.38×

對比全部車款: 1.00 = 全部車款平均

車身與結構 · 申訴中常見的詞

  • windshield113
  • crack80
  • rock32
  • small32
  • chips15
  • bottom18

電系 · 申訴中常見的詞

  • battery23
  • jump8
  • parasitic5
  • dcm4
  • drain6
  • trickle3

內裝與配備 · 申訴中常見的詞

  • windshield17
  • crack11
  • glass7
  • small6
  • inches4
  • reason6

問題分類: 車身與結構 · 內裝與配備 · 電系 · 引擎 · 變速箱/動力系統

申訴提出的年份

2019: 61 61 2019 2020: 91 91 2020 2021: 48 48 2021 2022: 29 29 2022 2023: 19 19 2023 2024: 9 9 2024 2025: 15 15 2025 2026: 12 12 2026
  • 通報碰撞: 6
  • 通報起火: 3
  • 受傷: 5
  • 死亡: 0

事故發生時的車齡

  • 1 年內32.4%
  • 1–2 年26.8%
  • 2–3 年14.1%
  • 3–5 年15.8%
  • 5 年以上10.9%

事故車齡中位數: 19 個月

車主怎麼說

節錄自向 NHTSA 提出的申訴原文(英文),為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2019 · 小型 SUV

車款申訴每車齡年申訴數申訴指數
2019 Honda HR-V23130.10.72
2019 Hyundai Kona24131.40.75
2019 Subaru Crosstrek28437.00.88

安全召回 (7)

SUSPENSION:REAR 案號 21V263000 · 2021-04-15

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.

風險: Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.

處置: Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.

ELECTRICAL SYSTEM:SOFTWARE 案號 21V264000 · 2021-04-15

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.

風險: A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.

處置: Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.

SEAT BELTS:REAR/OTHER 案號 20V189000 · 2020-03-31

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.

風險: In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.

處置: Subaru will notify owners, and dealers will replace rear seat belt assemblies, free of charge. The began April 15, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRC-20.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV) 案號 19V856000 · 2019-12-02

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.

風險: An unexpected loss of power while driving can increase the risk of a crash.

處置: Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.

ELECTRICAL SYSTEM:SOFTWARE 案號 19V743000 · 2019-10-18

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.

風險: If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.

處置: Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.

VISIBILITY:GLASS, SIDE/REAR 案號 19V404000 · 2019-05-30

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."

風險: Improperly tempered glass can shatter into large pieces, increasing the risk of injury.

處置: Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.

STEERING:ELECTRIC POWER ASSIST SYSTEM 案號 19V065000 · 2019-02-06

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.

風險: Loss of power steering assist would require higher steering effort, increasing the risk of a crash.

處置: None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUC-88.

怎麼查你的車有沒有未完成的召回 ›

缺陷調查

常見問題

2019 年款 Subaru Crosstrek 有多少申訴?

NHTSA 收到 2019 年款 Subaru Crosstrek 共 284 筆申訴,約每車齡年 37.0 筆。

2019 年款 Subaru Crosstrek 最常見的問題是什麼?

最常見的類別是車身與結構,佔申訴的 44.0%。

2019 年款 Subaru Crosstrek 有召回嗎?

NHTSA 列出這個年款 7 件安全召回。 有 1 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Pedestrian alert sounds」(2023-01-27 開啟,已於 2023-08-07 結案)。

2019 年款 Subaru Crosstrek 現在還有人在申訴嗎?

近 12 個月新增 16 筆申訴,前 12 個月是 16 筆,速度大致平穩。

2019 年款 Subaru Crosstrek 跟同類車比起來如何?

NHTSA 收到 2019 年款 Subaru Crosstrek 的車主申訴共 284 筆,換算每車齡年 37.0 筆,以同車齡的車來說申訴數屬一般水準(申訴指數 0.88;1.00 為全部追蹤車款的平均)。在我們追蹤的 76 款 2019 年款車中,它的每年申訴數由少到多排第 46 名。與 Subaru 其他車款相比,它的申訴率低 6%;與其他小型 SUV相比則高 51%。