InsightArise Cars美国车主投诉指数
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2019 款 Subaru Crosstrek 问题、投诉与召回

一般 年增减 30% 以内

NHTSA 收到 2019 款 Subaru Crosstrek 的车主投诉共 285 条,折合每车龄年 36.6 条,投诉数属一般水平(投诉指数 0.91;1.00 为全部跟踪车型的平均)。在我们跟踪的 78 款 2019 款车中,它的每年投诉数由少到多排第 48 名。与 Subaru 其他车型相比,它的投诉率差不多;与其他小型 SUV相比则高 61%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-02-07 与 2026-10-07 之间。 事故发生到提交投诉的中位延迟:11 天。

285投诉
36.6每车龄年投诉数
0.91投诉指数 对比全部跟踪车型
7召回
3.5%涉及碰撞或起火的比例
15近 12 个月

分析

前一年款(2018)每年 22.2 条,比这一年款少。后一年款(2020)每年 10.2 条,比这一年款少。2019 款上路前两年累计 152 条投诉,比同年款车的平均高 92%。

最常见的问题类别是车身与结构(占投诉 43.9%),其次是电气(14.4%)与未指明或其他(13.0%)。车身与结构类投诉在这里的比例是全部跟踪车型的 4.8 倍。有 10 条投诉(3.5%)提到碰撞或起火;车主报告 5 人受伤、0 人死亡。

一半的事故发生在年款起算 19 个月内;最集中的时期是第一年(占 32%)。近 12 个月新增 15 条投诉,前 12 个月是 17 条,减少 12%。

NHTSA 列出该年款 7 项安全召回。有 1 项 NHTSA 调查涵盖该年款,最近一项是“Pedestrian alert sounds”(缺陷请愿,2023-01-27 开启,已于 2023-08-07 结案)。

投诉指数

  • 对比全部跟踪车型0.91
  • 对比 Subaru 其他车型1.01
  • 对比其他 2019 年款0.81
  • 对比其他小型 SUV1.61
  • 上路前两年的投诉数 · 对比同年款平均 (152)1.92
  • 第 48 名/共 78 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Subaru Crosstrek 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 车身与结构125 · 43.9% · 4.82×
  • 电气41 · 14.4% · 0.92×
  • 未指明或其他37 · 13.0% · 1.45×
  • 发动机35 · 12.3% · 0.55×
  • 变速箱/动力系统13 · 4.6% · 0.39×
  • 转向11 · 3.9% · 0.61×
  • 燃油系统7 · 2.5% · 0.58×
  • 其他7 · 2.5% · 1.35×

对比全部车型: 1.00 = 全部车型平均

问题分类: 车身与结构 · 未指明或其他 · 电气 · 发动机 · 变速箱/动力系统

投诉提交的年份

2019: 61 61 2019 2020: 91 91 2020 2021: 48 48 2021 2022: 29 29 2022 2023: 19 19 2023 2024: 9 9 2024 2025: 15 15 2025 2026: 13 13 2026
  • 报告碰撞: 7
  • 报告起火: 3
  • 受伤: 5
  • 死亡: 0

事故发生时的车龄

  • 1 年内32.3%
  • 1–2 年26.7%
  • 2–3 年14.0%
  • 3–5 年15.8%
  • 5 年以上11.2%

事故车龄中位数: 19 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 小型 SUV

车型投诉每车龄年投诉数投诉指数
2019 Honda HR-V23630.30.75
2019 Hyundai Kona24831.80.79
2019 Subaru Crosstrek28536.60.91

安全召回 (7)

SUSPENSION:REAR 案号 21V263000 · 2021-04-15

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.

风险: Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.

处置: Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.

ELECTRICAL SYSTEM:SOFTWARE 案号 21V264000 · 2021-04-15

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.

风险: A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.

处置: Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.

SEAT BELTS:REAR/OTHER 案号 20V189000 · 2020-03-31

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.

风险: In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.

处置: Subaru will notify owners, and dealers will replace rear seat belt assemblies, free of charge. The began April 15, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRC-20.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV) 案号 19V856000 · 2019-12-02

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.

风险: An unexpected loss of power while driving can increase the risk of a crash.

处置: Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.

ELECTRICAL SYSTEM:SOFTWARE 案号 19V743000 · 2019-10-18

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.

风险: If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.

处置: Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.

VISIBILITY:GLASS, SIDE/REAR 案号 19V404000 · 2019-05-30

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."

风险: Improperly tempered glass can shatter into large pieces, increasing the risk of injury.

处置: Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.

STEERING:ELECTRIC POWER ASSIST SYSTEM 案号 19V065000 · 2019-02-06

摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.

风险: Loss of power steering assist would require higher steering effort, increasing the risk of a crash.

处置: None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUC-88.

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