InsightArise Cars美国车主投诉指数
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2022 款 Kia Sorento 问题、投诉与召回

一般 升温

NHTSA 收到 2022 款 Kia Sorento 的车主投诉共 219 条,折合每车龄年 46.9 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.11;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2022 款车中,它的每年投诉数由少到多排第 64 名。与 Kia 其他车型相比,它的投诉率高 32%;与其他中型 SUV相比则低 12%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2022-01-11 与 2026-08-27 之间。 事故发生到提交投诉的中位延迟:7 天。

219投诉
46.9每车龄年投诉数
1.11投诉指数 对比全部跟踪车型
8召回 · ⚠ 1
3.2%涉及碰撞或起火的比例
58近 12 个月

分析

前一年款(2021)每年 5.1 条,比这一年款少。后一年款(2023)每年 42.5 条,比这一年款少。2022 款上路前两年累计 100 条投诉,比同年款车的平均高 35%。

最常见的问题类别是发动机(占投诉 27.4%),其次是变速箱/动力系统(23.3%)与内饰与配置(10.0%)。在发动机类投诉里,车主最常提到 “engine”、“light”、“power”、“check”与“accelerate”。有 7 条投诉(3.2%)提到碰撞或起火;车主报告 4 人受伤、0 人死亡。

一半的事故发生在年款起算 23 个月内;最集中的时期是第三到第五年(占 34%)。近 12 个月新增 58 条投诉,前 12 个月是 41 条,投诉速度在升温。

NHTSA 列出该年款 8 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 69% 的投诉落在召回已处理的部件范围。有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

投诉指数

  • 对比全部跟踪车型1.11
  • 对比 Kia 其他车型1.32
  • 对比其他 2022 年款1.2
  • 对比其他中型 SUV0.88
  • 上路前两年的投诉数 · 对比同年款平均 (100)1.35
  • 第 64 名/共 92 · 2022排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201829.1 每年0.69
  • 201955.1 每年1.31
  • 202020.1 每年0.48
  • 20215.1 每年0.12
  • 202246.9 每年1.11
  • 202342.5 每年1.01
  • 202417.2 每年0.41
  • 202573.5 每年1.75

Kia Sorento 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机60 · 27.4% · 1.23×
  • 变速箱/动力系统51 · 23.3% · 2.0×
  • 内饰与配置22 · 10.0% · 1.12×
  • 电气20 · 9.1% · 0.58×
  • 车身与结构20 · 9.1% · 0.99×
  • 其他13 · 5.9% · 3.26×
  • 刹车12 · 5.5% · 0.91×
  • 安全气囊与安全带5 · 2.3% · 0.6×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • engine38
  • light31
  • power24
  • check19
  • accelerate12
  • phev4

变速箱/动力系统 · 投诉中常见的词

  • transmission29
  • power25
  • check16
  • gears8
  • codes9
  • accelerate10

内饰与配置 · 投诉中常见的词

  • sunroof6
  • glass5
  • panoramic3
  • exploded4
  • explosion3
  • shattered4

问题分类: 发动机 · 电气 · 内饰与配置 · 变速箱/动力系统 · 车身与结构 · 转向 · 灯光 · 刹车

投诉提交的年份

2022: 50 50 2022 2023: 50 50 2023 2024: 32 32 2024 2025: 50 50 2025 2026: 37 37 2026
  • 报告碰撞: 5
  • 报告起火: 2
  • 受伤: 4
  • 死亡: 0

事故发生时的车龄

  • 1 年内31.1%
  • 1–2 年19.6%
  • 2–3 年15.1%
  • 3–5 年34.2%
  • 5 年以上0.0%

事故车龄中位数: 23 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2022 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2022 Dodge Durango5612.00.29
2022 Honda Passport5812.40.29
2022 Chevrolet Traverse9520.30.48
2022 Ford Edge12927.60.66
2022 Nissan Pathfinder13528.90.69
2022 Honda Pilot14831.70.75
2022 Kia Sorento21946.91.11
2022 Toyota Highlander24251.81.23
2022 Ford Explorer26055.61.32
2022 Hyundai Santa Fe26155.81.33
2022 Hyundai Palisade30264.61.54
2022 Kia Telluride31968.31.62
2022 Jeep Grand Cherokee43893.72.23
2022 Subaru Outback46298.92.35

安全召回 (8)

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS 案号 25V649000 · 2025-09-25

摘要: Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.

风险: A fire increases the risk of injury.

处置: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 9, 2025.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 23V610000 · 2023-08-31

摘要: Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

处置: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 22V760000 · 2022-10-11

摘要: Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.

风险: Loss of drive power increases the risk of a crash.

处置: Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed December 9, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC250.

TRAILER HITCHES 案号 22V703000 · 2022-09-19

⚠ 停在户外/勿驾驶警告

摘要: Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

风险: A fire while parked or driving can increase the risk of injury.

处置: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.

TIRES:TEMPORARY/EMERGENCY SPARE TIRE 案号 22V509000 · 2022-07-19

摘要: Kia Motors America (Kia) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: Impaired anti-lock braking or traction control systems can increase the risk of a crash.

处置: Dealers will inspect and replace the spare tire, as necessary, free of charge. Owner notification letters were mailed July 27, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC244.

SEAT BELTS:FRONT 案号 22V447000 · 2022-06-23

摘要: Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.

风险: An exploding seat belt pretensioner can project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.

处置: Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed August 17, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC241. This recall expands and replaces NHTSA recall number 22V-127. Vehicles already repaired under the previous recall will need to have the new remedy completed.

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER 案号 22V202000 · 2022-03-29

摘要: Kia Motor America (Kia) is recalling certain 2022 Sorento vehicles. The oil supply pipe to the turbocharger may crack, which could result in an oil leak in the engine compartment.

风险: An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.

处置: Dealers will replace the turbocharger oil supply pipe, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC233.

SEAT BELTS:FRONT 案号 22V127000 · 2022-03-04

摘要: Kia Motors America (Kia) is recalling certain 2022 Sorento Hybrid and Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.

风险: An exploding seat belt pretensioner can project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.

处置: Dealers will replace the seatbelt pretensioner(s), free of charge. Owner notification letters were mailed May 3, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC231. This recall is replaced by NHTSA recall number 22V-447. Vehicles already repaired under this recall will need to have the new remedy completed.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2022 款 Kia Sorento 有多少投诉?

NHTSA 收到 2022 款 Kia Sorento 共 219 条投诉,约每车龄年 46.9 条。

2022 款 Kia Sorento 最常见的问题是什么?

最常见的类别是发动机,占投诉的 27.4%。

2022 款 Kia Sorento 有召回吗?

NHTSA 列出该年款 8 项安全召回。 有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

2022 款 Kia Sorento 现在还有人在投诉吗?

近 12 个月新增 58 条投诉,前 12 个月是 41 条,投诉速度在升温。

2022 款 Kia Sorento 跟同类车比起来如何?

NHTSA 收到 2022 款 Kia Sorento 的车主投诉共 219 条,折合每车龄年 46.9 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.11;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2022 款车中,它的每年投诉数由少到多排第 64 名。与 Kia 其他车型相比,它的投诉率高 32%;与其他中型 SUV相比则低 12%。