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2020 年款 Toyota Camry 問題、申訴與召回

一般 年增減 30% 以內

NHTSA 收到 2020 年款 Toyota Camry 的車主申訴共 284 筆,換算每車齡年 41.8 筆,申訴數屬一般水準(申訴指數 1.04;1.00 為全部追蹤車款的平均)。在我們追蹤的 83 款 2020 年款車中,它的每年申訴數由少到多排第 59 名。與 Toyota 其他車款相比,它的申訴率高 22%;與其他中型房車相比則高 11%。

數字只按上路時間標準化,沒有除以銷量:熱賣車款的申訴自然比冷門車款多,而且每筆申訴未經逐一查證。 計算方式

申訴提出日期介於 2019-12-20 與 2026-10-12 之間。 事故發生到提出申訴的中位延遲:7 天。

284申訴
41.8每車齡年申訴數
1.04申訴指數 對比全部追蹤車款
3召回
5.6%涉及碰撞或起火的比例
50近 12 個月

分析

前一年款(2019)每年 52.4 筆,比這一年款多。後一年款(2021)每年 28.5 筆,比這一年款少。2020 年款上路前兩年累積 85 筆申訴,比同年款車的平均高 51%。

最常見的問題類別是引擎(佔申訴 22.5%),其次是安全氣囊與安全帶(20.1%)與電系(18.3%)。有 16 筆申訴(5.6%)提到碰撞或起火;車主通報 22 人受傷、0 人死亡。

一半的事故發生在年款起算 48 個月內;最集中的時期是第三到第五年(佔 32%)。近 12 個月新增 50 筆申訴,前 12 個月是 67 筆,減少 25%。

NHTSA 列出這個年款 3 件安全召回。有 1 件 NHTSA 調查涵蓋這個年款,最近一件是「Pedestrian alert sounds」(缺陷請願,2023-01-27 開啟,已於 2023-08-07 結案)。

申訴指數

  • 對比全部追蹤車款1.04
  • 對比 Toyota 其他車款1.22
  • 對比其他 2020 年款1.11
  • 對比其他中型房車1.11
  • 上路前兩年的申訴數 · 對比同年款平均 (85)1.51
  • 第 59 名/共 83 · 2020排行 ›

1.00 代表與比較組相同;2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

  • 201888.3 每年2.19
  • 201952.4 每年1.3
  • 202041.8 每年1.04
  • 202128.5 每年0.71
  • 202213.4 每年0.33
  • 202317.2 每年0.43
  • 202418.3 每年0.45
  • 202594.0 每年2.33

Toyota Camry 各年款問題、申訴與召回 ›

車主在抱怨什麼

  • 引擎64 · 22.5% · 1.01×
  • 安全氣囊與安全帶57 · 20.1% · 5.3×
  • 電系52 · 18.3% · 1.16×
  • 變速箱/動力系統25 · 8.8% · 0.75×
  • 燃油系統24 · 8.5% · 1.96×
  • 未指明或其他23 · 8.1% · 0.9×
  • 車身與結構17 · 6.0% · 0.66×
  • 煞車7 · 2.5% · 0.41×

對比全部車款: 1.00 = 全部車款平均

問題分類: 引擎 · 變速箱/動力系統 · 安全氣囊與安全帶 · 煞車 · 電系 · 未指明或其他 · 燃油系統 · 車身與結構 · 轉向 · 輪胎、輪圈與懸吊 · 駕駛輔助系統

申訴提出的年份

2019: 1 1 2019 2020: 49 49 2020 2021: 35 35 2021 2022: 16 16 2022 2023: 26 26 2023 2024: 47 47 2024 2025: 72 72 2025 2026: 38 38 2026
  • 通報碰撞: 14
  • 通報起火: 2
  • 受傷: 22
  • 死亡: 0

事故發生時的車齡

  • 1 年內20.1%
  • 1–2 年12.7%
  • 2–3 年6.7%
  • 3–5 年32.0%
  • 5 年以上28.5%

事故車齡中位數: 48 個月

車主怎麼說

節錄自向 NHTSA 提出的申訴原文(英文),為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2020 · 中型房車

車款申訴每車齡年申訴數申訴指數
2020 Nissan Altima17926.40.65
2020 Hyundai Sonata19528.70.71
2020 Chevrolet Malibu19829.20.72
2020 Toyota Camry28441.81.04
2020 Honda Accord40359.41.47

安全召回 (3)

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案號 23V865000 · 2023-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

風險: An air bag that does not deploy during a crash increases the risk of injury.

處置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案號 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

風險: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

處置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

ENGINE AND ENGINE COOLING 案號 20V064000 · 2020-02-06

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.

風險: A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.

處置: Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.

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