2019 年款 Toyota Prius 問題、申訴與召回

少很多近期申訴太少，無法判斷

NHTSA 收到 2019 年款 Toyota Prius 的車主申訴共 39 筆，換算每車齡年 5.0 筆，申訴比一般車少很多（申訴指數 0.12；1.00 為全部追蹤車款的平均）。在我們追蹤的 78 款 2019 年款車中，它的每年申訴數由少到多排第 6 名。與 Toyota 其他車款相比，它的申訴率低 85%；與其他小型房車相比則低 77%。

數字只按上路時間標準化，沒有除以銷量：熱賣車款的申訴自然比冷門車款多，而且每筆申訴未經逐一查證。計算方式

申訴提出日期介於 2019-04-22 與 2026-10-07 之間。事故發生到提出申訴的中位延遲：6 天。

39申訴

5.0每車齡年申訴數

0.12申訴指數對比全部追蹤車款

3召回

17.9%涉及碰撞或起火的比例

6近 12 個月

分析

前一年款（2018）每年 6.7 筆，比這一年款多。後一年款（2020）每年 4.4 筆，比這一年款少。2019 年款上路前兩年累積 13 筆申訴，比同年款車的平均低 84%。

最常見的問題類別是煞車（佔申訴 23.1%），其次是引擎（17.9%）與輪胎、輪圈與懸吊（17.9%）。煞車類申訴在這裡的比例是全部追蹤車款的 3.8 倍。有 7 筆申訴（17.9%）提到碰撞或起火；車主通報 2 人受傷、0 人死亡。

一半的事故發生在年款起算 50 個月內；最集中的時期是五年以後（佔 33%）。近 12 個月新增 6 筆申訴。

NHTSA 列出這個年款 3 件安全召回。有 1 件 NHTSA 調查涵蓋這個年款，最近一件是「Pedestrian alert sounds」（缺陷請願，2023-01-27 開啟，已於 2023-08-07 結案）。

申訴指數

對比全部追蹤車款0.12
對比 Toyota 其他車款0.15
對比其他 2019 年款0.11
對比其他小型房車0.23
上路前兩年的申訴數 · 對比同年款平均 (13)0.16
第 6 名／共 78 · 2019排行 ›

1.00 代表與比較組相同；2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

20186.7 每年0.17
20195.0 每年0.12
20204.4 每年0.11
20212.8 每年0.07
20226.7 每年0.17
20236.9 每年0.17
202415.1 每年0.37
202510.1 每年0.25

Toyota Prius 各年款問題、申訴與召回 ›

車主在抱怨什麼

煞車9 · 23.1% · 3.83×
引擎7 · 17.9% · 0.8×
輪胎、輪圈與懸吊7 · 17.9% · 7.14×
電系6 · 15.4% · 0.98×
未指明或其他6 · 15.4% · 1.71×
安全氣囊與安全帶3 · 7.7% · 2.03×
車身與結構1 · 2.6% · 0.29×

對比全部車款: 1.00 = 全部車款平均

問題分類: 電系

申訴提出的年份

通報碰撞: 7
通報起火: 0
受傷: 2
死亡: 0

事故發生時的車齡

1 年內20.5%
1–2 年15.4%
2–3 年5.1%
3–5 年25.6%
5 年以上33.3%

事故車齡中位數: 50 個月

車主怎麼說

* I was pulling into a parking space at a slow speed. When I applied the brake the car accelerated causing the car to scrape the car next to the space. The car then stopped. * The acceleration was out of my control and the brakes did not stop it.

煞車 · 2024-10-16 · ODI 11620209 · 碰撞
I was idling at a parking space and went to turn off my car. The vehicle surged forward and the BRAKE sign came on. I pushed my brake to the floor and nothing happened. I was moving toward a brick wall so I put in in reverse and the car surged backwards.

電系 · 2024-04-24 · ODI 11585051 · 碰撞
The center infotainment/navigation display on my 2019 Toyota Prius Prime repeatedly turns off and back on while driving. The screen goes blank and then restarts, including the map display. The vehicle itself continues to drive normally.

電系 · 2026-10-07 · ODI 11769550
Coolant is leaking into the catalytic converter. This seems to be a common issue. Toyota issued a technical service bulletin on XXX covering this exactly.

引擎 · 2026-08-26 · ODI 11759842
I was parked. I put my car in reverse. I heard the beeping sound confirming it was in reverse. I put my foot on the accelerator and the car went forward instead of reverse. This happened twice. I immediately shut off the car and turned it back on.

未指明或其他 · 2026-02-06 · ODI 11716267

節錄自向 NHTSA 提出的申訴原文（英文），為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2019 · 小型房車

車款	申訴	每車齡年申訴數	申訴指數
2019 Toyota Prius	39	5.0	0.12
2019 Mazda Mazda3	74	9.5	0.24
2019 Kia Forte	147	18.9	0.47
2019 Subaru Impreza	194	24.9	0.62
2019 Toyota Corolla	205	26.3	0.65
2019 Nissan Sentra	222	28.5	0.71
2019 Hyundai Elantra	255	32.7	0.81
2019 Honda Civic	453	58.2	1.44
2019 Volkswagen Jetta	549	70.5	1.75

安全召回 (3)

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案號 19V876000 · 2019-12-11

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Prius vehicles. An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

風險: A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.

處置: Toyota will notify owners, and dealers will inspect the flash memory chip (ROM) production date, and if necessary, replace it along with the combination meter circuit board, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 19TA21 and 19TB21.

ELECTRONIC STABILITY CONTROL (ESC) 案號 19V544000 · 2019-07-24

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

風險: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.

處置: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.

EQUIPMENT:OTHER:LABELS 案號 19V244000 · 2019-03-27

摘要: Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

風險: If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.

處置: GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.

怎麼查你的車有沒有未完成的召回 ›

調查

Pedestrian alert sounds 已結案

DP22005 · 缺陷請願 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 開啟 2023-01-27 · 已結案 2023-08-07 · 案號 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…