2019 款 Toyota Prius 问题、投诉与召回

少很多近期投诉太少，无法判断

NHTSA 收到 2019 款 Toyota Prius 的车主投诉共 39 条，折合每车龄年 5.0 条，投诉比一般车少很多（投诉指数 0.12；1.00 为全部跟踪车型的平均）。在我们跟踪的 78 款 2019 款车中，它的每年投诉数由少到多排第 6 名。与 Toyota 其他车型相比，它的投诉率低 85%；与其他紧凑型轿车相比则低 77%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2019-04-22 与 2026-10-07 之间。事故发生到提交投诉的中位延迟：6 天。

39投诉

5.0每车龄年投诉数

0.12投诉指数对比全部跟踪车型

3召回

17.9%涉及碰撞或起火的比例

6近 12 个月

分析

前一年款（2018）每年 6.7 条，比这一年款多。后一年款（2020）每年 4.4 条，比这一年款少。2019 款上路前两年累计 13 条投诉，比同年款车的平均低 84%。

最常见的问题类别是刹车（占投诉 23.1%），其次是发动机（17.9%）与轮胎、轮毂与悬挂（17.9%）。刹车类投诉在这里的比例是全部跟踪车型的 3.8 倍。有 7 条投诉（17.9%）提到碰撞或起火；车主报告 2 人受伤、0 人死亡。

一半的事故发生在年款起算 50 个月内；最集中的时期是五年以后（占 33%）。近 12 个月新增 6 条投诉。

NHTSA 列出该年款 3 项安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型0.12
对比 Toyota 其他车型0.15
对比其他 2019 年款0.11
对比其他紧凑型轿车0.23
上路前两年的投诉数 · 对比同年款平均 (13)0.16
第 6 名／共 78 · 2019排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

20186.7 每年0.17
20195.0 每年0.12
20204.4 每年0.11
20212.8 每年0.07
20226.7 每年0.17
20236.9 每年0.17
202415.1 每年0.37
202510.1 每年0.25

Toyota Prius 各年款问题、投诉与召回 ›

车主在抱怨什么

刹车9 · 23.1% · 3.83×
发动机7 · 17.9% · 0.8×
轮胎、轮毂与悬挂7 · 17.9% · 7.14×
电气6 · 15.4% · 0.98×
未指明或其他6 · 15.4% · 1.71×
安全气囊与安全带3 · 7.7% · 2.03×
车身与结构1 · 2.6% · 0.29×

对比全部车型: 1.00 = 全部车型平均

问题分类: 电气

投诉提交的年份

报告碰撞: 7
报告起火: 0
受伤: 2
死亡: 0

事故发生时的车龄

1 年内20.5%
1–2 年15.4%
2–3 年5.1%
3–5 年25.6%
5 年以上33.3%

事故车龄中位数: 50 个月

车主怎么说

* I was pulling into a parking space at a slow speed. When I applied the brake the car accelerated causing the car to scrape the car next to the space. The car then stopped. * The acceleration was out of my control and the brakes did not stop it.

刹车 · 2024-10-16 · ODI 11620209 · 碰撞
I was idling at a parking space and went to turn off my car. The vehicle surged forward and the BRAKE sign came on. I pushed my brake to the floor and nothing happened. I was moving toward a brick wall so I put in in reverse and the car surged backwards.

电气 · 2024-04-24 · ODI 11585051 · 碰撞
The center infotainment/navigation display on my 2019 Toyota Prius Prime repeatedly turns off and back on while driving. The screen goes blank and then restarts, including the map display. The vehicle itself continues to drive normally.

电气 · 2026-10-07 · ODI 11769550
Coolant is leaking into the catalytic converter. This seems to be a common issue. Toyota issued a technical service bulletin on XXX covering this exactly.

发动机 · 2026-08-26 · ODI 11759842
I was parked. I put my car in reverse. I heard the beeping sound confirming it was in reverse. I put my foot on the accelerator and the car went forward instead of reverse. This happened twice. I immediately shut off the car and turned it back on.

未指明或其他 · 2026-02-06 · ODI 11716267

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 紧凑型轿车

车型	投诉	每车龄年投诉数	投诉指数
2019 Toyota Prius	39	5.0	0.12
2019 Mazda Mazda3	74	9.5	0.24
2019 Kia Forte	147	18.9	0.47
2019 Subaru Impreza	194	24.9	0.62
2019 Toyota Corolla	205	26.3	0.65
2019 Nissan Sentra	222	28.5	0.71
2019 Hyundai Elantra	255	32.7	0.81
2019 Honda Civic	453	58.2	1.44
2019 Volkswagen Jetta	549	70.5	1.75

安全召回 (3)

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 19V876000 · 2019-12-11

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Prius vehicles. An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

风险: A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.

处置: Toyota will notify owners, and dealers will inspect the flash memory chip (ROM) production date, and if necessary, replace it along with the combination meter circuit board, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 19TA21 and 19TB21.

ELECTRONIC STABILITY CONTROL (ESC) 案号 19V544000 · 2019-07-24

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

风险: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.

处置: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.

EQUIPMENT:OTHER:LABELS 案号 19V244000 · 2019-03-27

摘要: Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

风险: If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.

处置: GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.

怎么查你的车有没有未完成的召回 ›

调查

Pedestrian alert sounds 已结案

DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…