InsightArise Cars美国车主投诉指数
简体中文

2019 款 Volkswagen Jetta 问题、投诉与召回

较多 平稳

NHTSA 收到 2019 款 Volkswagen Jetta 的车主投诉共 545 条,折合每车龄年 71.0 条,以同车龄的车来说投诉比一般车多(投诉指数 1.69;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 60 名。与 Volkswagen 其他车型相比,它的投诉率高 143%;与其他紧凑型轿车相比则高 209%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-08-06 与 2026-08-13 之间。 事故发生到提交投诉的中位延迟:7 天。

545投诉
71.0每车龄年投诉数
1.69投诉指数 对比全部跟踪车型
11召回 · ⚠ 1
4.0%涉及碰撞或起火的比例
44近 12 个月

分析

前一年款(2018)每年 3.6 条,比这一年款少。后一年款(2020)每年 7.6 条,比这一年款少。2019 款上路前两年累计 256 条投诉,比同年款车的平均高 217%。

最常见的问题类别是发动机(占投诉 27.2%),其次是变速箱/动力系统(23.9%)与电气(19.6%)。在发动机类投诉里,车主最常提到 “gli”、“starter system”、“grinding”、“ignition switch”与“clutch”。有 22 条投诉(4.0%)提到碰撞或起火;车主报告 36 人受伤、0 人死亡。

一半的事故发生在年款起算 24 个月内;最集中的时期是第一年(占 37%)。近 12 个月新增 44 条投诉,前 12 个月是 41 条,速度大致平稳。

NHTSA 列出该年款 11 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 38% 的投诉落在召回已处理的部件范围。有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)”(2023-12-12 开启,已于 2024-07-01 结案)。

投诉指数

  • 对比全部跟踪车型1.69
  • 对比 Volkswagen 其他车型2.43
  • 对比其他 2019 年款1.55
  • 对比其他紧凑型轿车3.09
  • 上路前两年的投诉数 · 对比同年款平均 (256)3.17
  • 第 60 名/共 76 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Volkswagen Jetta 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机148 · 27.2% · 1.23×
  • 变速箱/动力系统130 · 23.9% · 2.05×
  • 电气107 · 19.6% · 1.24×
  • 内饰与配置52 · 9.5% · 1.06×
  • 车身与结构34 · 6.2% · 0.68×
  • 燃油系统16 · 2.9% · 0.67×
  • 刹车14 · 2.6% · 0.43×
  • 安全气囊与安全带14 · 2.6% · 0.68×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • gli15
  • starter system18
  • grinding26
  • ignition switch15
  • clutch20
  • engine74

变速箱/动力系统 · 投诉中常见的词

  • grinding67
  • transmission74
  • noise56
  • clutch20
  • normal38
  • eco16

电气 · 投诉中常见的词

  • starter system36
  • ignition switch31
  • electrical47
  • check starter18
  • system faulty16
  • shut33

问题分类: 发动机 · 变速箱/动力系统 · 电气 · 内饰与配置 · 刹车 · 车身与结构

投诉提交的年份

2018: 19 19 2018 2019: 156 156 2019 2020: 81 81 2020 2021: 32 32 2021 2022: 30 30 2022 2023: 96 96 2023 2024: 58 58 2024 2025: 40 40 2025 2026: 33 33 2026
  • 报告碰撞: 19
  • 报告起火: 3
  • 受伤: 36
  • 死亡: 0

事故发生时的车龄

  • 1 年内37.1%
  • 1–2 年12.7%
  • 2–3 年5.0%
  • 3–5 年23.7%
  • 5 年以上21.7%

事故车龄中位数: 24 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 紧凑型轿车

车型投诉每车龄年投诉数投诉指数
2019 Toyota Prius385.00.12
2019 Mazda Mazda3749.60.23
2019 Kia Forte14719.20.46
2019 Subaru Impreza19425.30.6
2019 Toyota Corolla20126.20.62
2019 Nissan Sentra22128.80.68
2019 Hyundai Elantra25132.70.78
2019 Honda Civic44257.61.37
2019 Volkswagen Jetta54571.01.69

安全召回 (11)

FUEL SYSTEM, GASOLINE 案号 24V110000 · 2024-02-14

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

风险: A fuel leak in the presence of an ignition source increases the risk of a fire.

处置: Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 23V619000 · 2023-09-06

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."

风险: Without an audible warning, the driver may be unaware that the key is left in the ignition, which can increase the risk of vehicle theft or a crash.

处置: Dealers will update the instrument cluster, free of charge. Owner notification letters are expected to be mailed November 3, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 90W7.

ELECTRICAL SYSTEM:IGNITION:SWITCH 案号 23V604000 · 2023-08-30

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.

风险: Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.

处置: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS 案号 22V815000 · 2022-10-31

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

风险: An undetected sudden loss of pressure in all four tires increases the risk of a crash.

处置: Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.

WHEELS 案号 19V879000 · 2019-12-11

⚠ 停在户外/勿驾驶警告

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.

风险: The excessive stress can cause steering, traction or other stability issues or breakage relating to the front wheels, and increase the risk of a crash.

处置: Volkswagen has notified owners, and dealers will replace the wheel bearing assemblies, wheels, and wheel bolts, free of charge. The recall began December 11, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40P1. Note: The affected owners are advised not to drive their vehicles until the repairs have been made.

UNKNOWN OR OTHER 案号 19V679000 · 2019-09-25

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

风险: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

处置: Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

SUSPENSION:REAR:SPRINGS:COIL SPRINGS 案号 19V188000 · 2019-03-06

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.

风险: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.

处置: Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.

AIR BAGS:FRONTAL 案号 19V110000 · 2019-02-20

摘要: Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.

风险: In the event of a crash necessitating air bag deployment, the wrong air bag may not work correctly, increasing the risk of injury.

处置: Volkswagen will notify owners, and dealers will replace the driver frontal air bag with the correct part, free of charge. The recall began April 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Y7.

SUSPENSION:REAR:SPRINGS:COIL SPRINGS 案号 18V904000 · 2018-12-19

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.

风险: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.

处置: Volkswagen has notified owners, and dealers will replace the rear axle coil springs, free of charge. The recall began January 31, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J2/42J3.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 18V824000 · 2018-11-26

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."

风险: If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.

处置: Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 90L3 and 90L4.

EXTERIOR LIGHTING:HEADLIGHTS 案号 18V671000 · 2018-09-26

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: A reduction in the driver's visibility can increase the risk of a crash.

处置: Volkswagen will notify owners, and dealers will replace the passenger side headlight, free of charge. The recall began November 2, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94L1.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2019 款 Volkswagen Jetta 有多少投诉?

NHTSA 收到 2019 款 Volkswagen Jetta 共 545 条投诉,约每车龄年 71.0 条。

2019 款 Volkswagen Jetta 最常见的问题是什么?

最常见的类别是发动机,占投诉的 27.2%。

2019 款 Volkswagen Jetta 有召回吗?

NHTSA 列出该年款 11 项安全召回。 有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)”(2023-12-12 开启,已于 2024-07-01 结案)。

2019 款 Volkswagen Jetta 现在还有人在投诉吗?

近 12 个月新增 44 条投诉,前 12 个月是 41 条,速度大致平稳。

2019 款 Volkswagen Jetta 跟同类车比起来如何?

NHTSA 收到 2019 款 Volkswagen Jetta 的车主投诉共 545 条,折合每车龄年 71.0 条,以同车龄的车来说投诉比一般车多(投诉指数 1.69;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 60 名。与 Volkswagen 其他车型相比,它的投诉率高 143%;与其他紧凑型轿车相比则高 209%。