分析
前一年款（2020）每年 7.6 条，比这一年款少。后一年款（2022）每年 9.0 条，比这一年款少。2021 款上路前两年累计 17 条投诉，比同年款车的平均低 72%。
最常见的问题类别是刹车（占投诉 32.8%），其次是电气（16.4%）与燃油系统（9.0%）。刹车类投诉在这里的比例是全部跟踪车型的 5.4 倍。在刹车类投诉里，车主最常提到 “pads”、“rear brake”、“rotors”、“worn”与“brakes”。有 3 条投诉（4.5%）提到碰撞或起火；车主报告 1 人受伤、2 人死亡。
一半的事故发生在年款起算 36 个月内；最集中的时期是第三到第五年（占 42%）。近 12 个月新增 7 条投诉，前 12 个月是 18 条，投诉速度在降温。
NHTSA 列出该年款 4 项安全召回。 有 25% 的投诉落在召回已处理的部件范围。
安全召回 (4)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 22V514000 · 2022-07-20
摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
处置: Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE 案号 21V492000 · 2021-06-30
摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
风险: Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.
处置: Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.
SEATS 案号 21V038000 · 2021-02-01
摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
风险: The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash.
处置: Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V716000 · 2020-11-18
摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
风险: A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
处置: Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
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