InsightArise Cars美国车主投诉指数
简体中文

2020 款 Volkswagen Jetta 问题、投诉与召回

少很多 近期投诉太少,无法判断

NHTSA 收到 2020 款 Volkswagen Jetta 的车主投诉共 51 条,折合每车龄年 7.6 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.18;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 14 名。与 Volkswagen 其他车型相比,它的投诉率低 74%;与其他紧凑型轿车相比则低 67%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-06-15 与 2026-05-20 之间。 事故发生到提交投诉的中位延迟:7 天。

51投诉
7.6每车龄年投诉数
0.18投诉指数 对比全部跟踪车型
6召回
2.0%涉及碰撞或起火的比例
6近 12 个月

分析

前一年款(2019)每年 71.0 条,比这一年款多。后一年款(2021)每年 11.8 条,比这一年款多。2020 款上路前两年累计 16 条投诉,比同年款车的平均低 72%。

最常见的问题类别是发动机(占投诉 23.5%),其次是电气(21.6%)与内饰与配置(15.7%)。在发动机类投诉里,车主最常提到 “epc”、“ignition”、“fault”、“engine”与“light”。有 1 条投诉(2.0%)提到碰撞或起火;车主报告 2 人受伤、0 人死亡。

一半的事故发生在年款起算 42 个月内;最集中的时期是第三到第五年(占 37%)。近 12 个月新增 6 条投诉。

NHTSA 列出该年款 6 项安全召回。 有 45% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)”(2023-12-12 开启,已于 2024-07-01 结案)。

投诉指数

  • 对比全部跟踪车型0.18
  • 对比 Volkswagen 其他车型0.26
  • 对比其他 2020 年款0.2
  • 对比其他紧凑型轿车0.33
  • 上路前两年的投诉数 · 对比同年款平均 (16)0.28
  • 第 14 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Volkswagen Jetta 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机12 · 23.5% · 1.06×
  • 电气11 · 21.6% · 1.37×
  • 内饰与配置8 · 15.7% · 1.75×
  • 变速箱/动力系统4 · 7.8% · 0.67×
  • 燃油系统4 · 7.8% · 1.81×
  • 刹车3 · 5.9% · 0.97×
  • 轮胎、轮毂与悬挂3 · 5.9% · 2.37×
  • 车身与结构2 · 3.9% · 0.43×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • epc3
  • ignition3
  • fault3
  • engine7
  • light6
  • accelerate3

电气 · 投诉中常见的词

  • computer3
  • module3
  • lot3
  • system3

内饰与配置 · 投诉中常见的词

  • shattered4
  • sunroof4
  • glass4
  • loud3
  • warning3

问题分类: 发动机 · 变速箱/动力系统 · 电气 · 内饰与配置 · 刹车 · 车身与结构

投诉提交的年份

2020: 7 7 2020 2021: 9 9 2021 2022: 5 5 2022 2023: 7 7 2023 2024: 14 14 2024 2025: 5 5 2025 2026: 4 4 2026
  • 报告碰撞: 1
  • 报告起火: 0
  • 受伤: 2
  • 死亡: 0

事故发生时的车龄

  • 1 年内19.6%
  • 1–2 年13.7%
  • 2–3 年13.7%
  • 3–5 年37.3%
  • 5 年以上15.7%

事故车龄中位数: 42 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 紧凑型轿车

车型投诉每车龄年投诉数投诉指数
2020 Toyota Prius304.50.11
2020 Mazda Mazda3324.80.11
2020 Volkswagen Jetta517.60.18
2020 Kia Forte7411.10.26
2020 Subaru Impreza8512.70.3
2020 Nissan Sentra20430.60.73
2020 Honda Civic22834.20.81
2020 Hyundai Elantra25438.10.91
2020 Toyota Corolla30746.01.09

安全召回 (6)

FUEL SYSTEM, GASOLINE 案号 24V110000 · 2024-02-14

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

风险: A fuel leak in the presence of an ignition source increases the risk of a fire.

处置: Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.

ELECTRICAL SYSTEM:IGNITION:SWITCH 案号 23V604000 · 2023-08-30

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.

风险: Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.

处置: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS 案号 22V815000 · 2022-10-31

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

风险: An undetected sudden loss of pressure in all four tires increases the risk of a crash.

处置: Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE 案号 21V492000 · 2021-06-30

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.

风险: Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.

处置: Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.

SEATS 案号 20V505000 · 2020-08-26

摘要: Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.

风险: In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.

处置: Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER 案号 20V359000 · 2020-06-17

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling one 2020 Jetta vehicle. The front brake caliper bolts may come loose.

风险: If a brake caliper bolt comes loose, it may affect the vehicle's brake performance, increasing the risk of a crash.

处置: Volkswagen will notify the owner, and a dealer will replace all four front brake caliper bolts, free of charge. The recall began July 1, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 47Q2.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 Volkswagen Jetta 有多少投诉?

NHTSA 收到 2020 款 Volkswagen Jetta 共 51 条投诉,约每车龄年 7.6 条。

2020 款 Volkswagen Jetta 最常见的问题是什么?

最常见的类别是发动机,占投诉的 23.5%。

2020 款 Volkswagen Jetta 有召回吗?

NHTSA 列出该年款 6 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)”(2023-12-12 开启,已于 2024-07-01 结案)。

2020 款 Volkswagen Jetta 现在还有人在投诉吗?

近 12 个月新增 6 条投诉。

2020 款 Volkswagen Jetta 跟同类车比起来如何?

NHTSA 收到 2020 款 Volkswagen Jetta 的车主投诉共 51 条,折合每车龄年 7.6 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.18;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 14 名。与 Volkswagen 其他车型相比,它的投诉率低 74%;与其他紧凑型轿车相比则低 67%。