InsightArise Cars美国车主投诉指数
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2019 款 Mazda Mazda3 问题、投诉与召回

少很多 近期投诉太少,无法判断

NHTSA 收到 2019 款 Mazda Mazda3 的车主投诉共 74 条,折合每车龄年 9.5 条,投诉比一般车少很多(投诉指数 0.24;1.00 为全部跟踪车型的平均)。在我们跟踪的 78 款 2019 款车中,它的每年投诉数由少到多排第 19 名。与 Mazda 其他车型相比,它的投诉率低 17%;与其他紧凑型轿车相比则低 57%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-05-25 与 2026-08-10 之间。 事故发生到提交投诉的中位延迟:9 天。

74投诉
9.5每车龄年投诉数
0.24投诉指数 对比全部跟踪车型
6召回
4.1%涉及碰撞或起火的比例
4近 12 个月

分析

前一年款(2018)每年 12.3 条,比这一年款多。后一年款(2020)每年 4.7 条,比这一年款少。2019 款上路前两年累计 41 条投诉,比同年款车的平均低 48%。

最常见的问题类别是刹车(占投诉 16.2%),其次是发动机(14.9%)与变速箱/动力系统(13.5%)。刹车类投诉在这里的比例是全部跟踪车型的 2.7 倍。有 3 条投诉(4.1%)提到碰撞或起火;车主报告 1 人受伤、0 人死亡。

一半的事故发生在年款起算 19 个月内;最集中的时期是第一年(占 30%)。近 12 个月新增 4 条投诉。

NHTSA 列出该年款 6 项安全召回。

投诉指数

  • 对比全部跟踪车型0.24
  • 对比 Mazda 其他车型0.83
  • 对比其他 2019 年款0.21
  • 对比其他紧凑型轿车0.43
  • 上路前两年的投诉数 · 对比同年款平均 (41)0.52
  • 第 19 名/共 78 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Mazda Mazda3 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 刹车12 · 16.2% · 2.69×
  • 发动机11 · 14.9% · 0.67×
  • 变速箱/动力系统10 · 13.5% · 1.16×
  • 车身与结构10 · 13.5% · 1.48×
  • 安全气囊与安全带9 · 12.2% · 3.21×
  • 电气7 · 9.5% · 0.6×
  • 燃油系统4 · 5.4% · 1.25×
  • 驾驶辅助系统4 · 5.4% · 0.94×

对比全部车型: 1.00 = 全部车型平均

问题分类: 电气 · 发动机

投诉提交的年份

2019: 18 18 2019 2020: 23 23 2020 2021: 6 6 2021 2022: 7 7 2022 2023: 5 5 2023 2024: 8 8 2024 2025: 4 4 2025 2026: 3 3 2026
  • 报告碰撞: 3
  • 报告起火: 0
  • 受伤: 1
  • 死亡: 0

事故发生时的车龄

  • 1 年内29.7%
  • 1–2 年25.7%
  • 2–3 年10.8%
  • 3–5 年17.6%
  • 5 年以上16.2%

事故车龄中位数: 19 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 紧凑型轿车

车型投诉每车龄年投诉数投诉指数
2019 Toyota Prius395.00.12
2019 Mazda Mazda3749.50.24
2019 Kia Forte14718.90.47
2019 Subaru Impreza19424.90.62
2019 Toyota Corolla20526.30.65
2019 Nissan Sentra22228.50.71
2019 Hyundai Elantra25532.70.81
2019 Honda Civic45358.21.44
2019 Volkswagen Jetta54970.51.75

安全召回 (6)

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING 案号 19V907000 · 2019-12-19

摘要: Mazda North American Operations (Mazda) is recalling certain 2019-2020 Mazda3 vehicles. The Smart Brake System (SBS) can falsely detect an obstacle while driving, activating the automatic emergency braking system and suddenly stopping the vehicle.

风险: Stopping the vehicle unexpectedly increases the risk of a crash.

处置: Mazda will notify owners, and dealers will update the SBS software. In addition, vehicles with certain production dates will receive an instrument cluster software update or replacement and a replacement owner's manual. These repairs will be performed free of charge. The recall began February 14, 2020. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4219L.

VISIBILITY:GLASS, SIDE/REAR 案号 19V558000 · 2019-07-29

摘要: Mazda North American Operations (Mazda) is recalling certain 2019 Mazda3 vehicles equipped with manual dimming mirrors. The adhesive between the interior rearview mirror and the housing may not be properly bonded, allowing the mirror to detach from the housing. Note: Vehicles equipped with auto dimming mirrors are not affected by this recall.

风险: Rearward visibility will be reduced without the rearview mirror, increasing the risk of a crash.

处置: Mazda will notify owners, and dealers will replace the interior rearview mirror assembly, free of charge. The recall began September 19, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3919G.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT 案号 19V514000 · 2019-07-05

摘要: Mazda North American Operations (Mazda) is recalling certain 2019 Mazda3 vehicles. The seat cover material on both front seats may interfere with the head restraint lock release button, causing it to stick in the release position and not allow the head restraint to lock into place.

风险: Loose head restraints may increase the risk of injury in the event of a crash.

处置: Mazda will notify owners, and dealers will install spacers at the bottom of the lock release buttons on both front seat head restraints, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3819F.

ENGINE 案号 19V497000 · 2019-06-27

摘要: Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.

风险: An unexpected stall increases the risk of a crash.

处置: Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.

WHEELS:LUGS/NUTS/BOLTS/STUDS 案号 19V425000 · 2019-06-07

摘要: Mazda North American Operations (Mazda) is recalling certain 2019 Mazda3 vehicles. The lug nuts on all four wheels may loosen, potentially resulting in a wheel detaching from the vehicle.

风险: A wheel separating from the vehicle increases the risk of a crash.

处置: Mazda will notify owners, and dealers will tighten the front and rear wheel lug nuts to the correct specification, free of charge. The recall began July 9, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 3519F.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 19V363000 · 2019-05-14

摘要: Mazda North American Operations (Mazda) is recalling certain 2019 Mazda3 vehicles. Due to incorrect programing, the passenger air bag deactivation indicator light may erroneously turn off although the passenger air bag is deactivated. In addition, the seat belt status indicators for both the front passenger seat and/or rear seats may erroneously turn off although the front passenger and/or rear seat belts are unfastened.

风险: Incorrect indicator warning lights may lead the driver and/or passengers to be unaware of deactivated air bags or unfastened seat belts, increasing the risk of injury.

处置: Mazda will notify owners, and dealers will replace the passenger air bag/seat belt status indicator assembly, free of charge. The recall began July 9, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 3319E.

怎么查你的车有没有未完成的召回 ›

调查

跟踪的年款没有 NHTSA 调查。