2020년식 Tesla Model X 문제, 불만과 리콜

훨씬 적음 안정

NHTSA에 접수된 2020년식 Tesla Model X 차주 불만은 125건으로, 차령 1년당 18.7건입니다. 같은 차령의 차량과 비교하면 불만이 일반 수준보다 훨씬 적음(불만 지수 0.44, 1.00은 추적 중인 전체 차종의 평균)입니다. 추적 중인 2020년식 82개 차종 가운데 연간 불만이 적은 순으로 35위입니다. Tesla의 다른 차종과 비교하면 불만률이 72% 낮음, 다른 전기차과 비교하면 67% 낮음입니다.

수치는 도로 위 기간으로만 정규화했으며 판매량으로 나누지 않았습니다. 많이 팔린 모델일수록 신고가 많고, 개별 불만은 검증되지 않았습니다. 집계 방법

불만 접수일은 2020-01-17부터 2026-09-02까지입니다. 사고 발생부터 접수까지 중앙값: 17일.

125불만

18.7차령 1년당 불만 수

0.44불만 지수 추적 중인 전체 차종 대비

10리콜

13.6%충돌·화재 포함 비율

11최근 12개월

분석

이전 연식(2019)은 연간 9.5건으로 이 연식보다 적습니다. 다음 연식(2021)은 연간 7.1건으로 이 연식보다 적습니다. 2020년식은 출시 후 2년 동안 불만 40건을 기록해 같은 연식 평균 차량보다 30% 낮음 수준이었습니다.

가장 흔한 문제 영역은 전기계통(불만의 25.6%)이며, 그다음은 휠·타이어·서스펜션(21.6%), 운전자 보조 시스템(12.0%)입니다. 전기계통 불만은 추적 중인 전체 차종 대비 1.6배 비율로 나타납니다. 전기계통 관련 보고에서 차주들이 가장 자주 언급하는 말은 “autopilot”, “traveling”, “music”, “auto pilot”, “gotten”입니다. 17건(13.6%)은 충돌 또는 화재를 동반했으며 부상 6건, 사망 0건이 보고되었습니다.

보고된 사고의 절반은 연식 시작 후 28개월 이내에 발생했고, 가장 집중된 시기는 3~5년째(27%)입니다. 최근 12개월 신규 불만은 11건, 그 이전 12개월은 13건으로 속도는 안정적입니다.

NHTSA는 이 연식에 대해 안전 리콜 10건을 등재했습니다. 불만의 49%는 리콜이 다루는 부품 영역에 해당합니다. 이 연식은 NHTSA 결함 조사 11건의 대상이며, 가장 최근 건은 “FSD Collisions in Reduced Roadway Visibility Conditions”(2026-03-18 개시, 아직 진행 중)입니다.

불만 지수

추적 중인 전체 차종 대비0.44
Tesla 다른 차종 대비0.28
다른 2020년식 대비0.49
다른 전기차 대비0.33
출시 후 2년간 불만 수 · 동일 연식 평균 대비 (40)0.7
82개 중 35위 · 2020순위 ›

1.00은 비교 그룹과 같음. 2.00은 차령 1년당 불만이 두 배.

다른 연식

201816.1 연간0.38
20199.5 연간0.23
202018.7 연간0.44
20217.1 연간0.17
202226.7 연간0.63
202352.3 연간1.24
20249.7 연간0.23
20259.0 연간0.21

Tesla Model X 연식별 문제, 불만과 리콜 ›

차주들이 불만을 제기하는 부분

전기계통32 · 25.6% · 1.63×
휠·타이어·서스펜션27 · 21.6% · 8.67×
운전자 보조 시스템15 · 12.0% · 2.09×
조향13 · 10.4% · 1.6×
변속기／파워트레인8 · 6.4% · 0.55×
실내·장비8 · 6.4% · 0.71×
차체·구조7 · 5.6% · 0.61×
브레이크6 · 4.8% · 0.79×

전체 차종 대비: 1.00 = 전체 차종 평균

전기계통 · 불만에 자주 나오는 말

autopilot6
traveling6
music3
auto pilot3
gotten4
self-driving3

휠·타이어·서스펜션 · 불만에 자주 나오는 말

suspension13
vehicledetails6
www iaai6
iaai com6
junkyard6
whompy5

운전자 보조 시스템 · 불만에 자주 나오는 말

autopilot4
phantom4
incidents4
suddenly6
cruise control5
braking5

문제 영역: 실내·장비 · 전기계통 · 조향 · 휠·타이어·서스펜션 · 운전자 보조 시스템 · 차체·구조

불만이 접수된 연도

충돌 보고: 17
화재 보고: 0
부상: 6
사망: 0

사고 발생 시 차령

1년 미만21.6%
1–2년13.6%
2–3년24.0%
3–5년27.2%
5년 이상13.6%

사고 시 차령 중앙값: 28개월

차주들의 보고

I am submitting information regarding repair access and repair estimate concerns involving a Tesla vehicle after a collision.

차체·구조 · 2026-03-05 · ODI 11722287 · 충돌
The contact owns a 2020 Tesla Model X. The contact stated that upon activating Smart Summon, the vehicle turned directly towards a vehicle parked to the left at an undisclosed speed, resulting in a crash before that contact was able to cancel Smart Summon…

전기계통 · 2024-06-04 · ODI 11592440 · 충돌
On September 2, 2026 at 2:25 PM, my 2020 Tesla Model X Performance was operating under Tesla Smart Summon in a parking lot in Carrollton, Texas.

실내·장비 · 2026-09-02 · ODI 11761711
While driving my Tesla Model X on the interstate at highway speed, the vehicle began intermittently displaying false warnings that the trunk was open.

운전자 보조 시스템 · 2026-08-12 · ODI 11756594
To Whom It May Concern, I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models.

휠·타이어·서스펜션 · 2026-05-30 · ODI 11741048

NHTSA에 제출된 불만 원문(영어) 발췌. 길이 때문에 줄였습니다. ODI 번호는 NHTSA 기록 번호입니다.

동급 경쟁 차종 · 2020 · 전기차

차종	불만	차령 1년당 불만 수	불만 지수
2020 Tesla Model S	80	12.0	0.29
2020 Tesla Model X	125	18.7	0.44
2020 Chevrolet Bolt EV	172	25.8	0.61
2020 Tesla Model Y	275	41.2	0.98
2020 Tesla Model 3	447	67.0	1.59

안전 리콜 (10)

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES 번호 24V376000 · 2024-05-28 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

위험: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

조치: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT 번호 24V153000 · 2024-02-27 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

위험: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.

조치: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 번호 24V051000 · 2024-01-30 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

위험: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

조치: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE 번호 23V838000 · 2023-12-12 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

위험: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

조치: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

STEERING:AUTOMATED/ADAPTIVE STEERING 번호 23V085000 · 2023-02-15 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

위험: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

조치: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.

STEERING:ELECTRIC POWER ASSIST SYSTEM 번호 22V818000 · 2022-11-01 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.

위험: A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.

조치: Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-014.

ELECTRICAL SYSTEM:SOFTWARE 번호 22V235000 · 2022-04-12 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

위험: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

조치: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.

ELECTRICAL SYSTEM:SOFTWARE 번호 22V063000 · 2022-02-04 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

위험: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

조치: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE 번호 22V037000 · 2022-01-27 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.

위험: Failing to stop at a stop sign can increase the risk of a crash.

조치: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA 번호 21V846000 · 2021-10-29 · OTA 수정

요약: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

위험: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

조치: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

내 차에 미조치 리콜이 있는지 확인하는 방법 ›

결함 조사

FSD Collisions in Reduced Roadway Visibility Conditions 진행 중

EA26002 · ELECTRICAL SYSTEM:ADAS · 개시 2026-03-18 · 연식: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Teslaâs Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the systemâs ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient t…
Traffic safety violations while Full Self Driving ("FSD") is engaged 진행 중

PE25012 · ELECTRICAL SYSTEM:ADAS · 개시 2025-10-07 · 연식: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (âODIâ) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traï¬c safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automat…
Compliance with Standing General Order 2021-01 Reporting Requirements 진행 중

AQ25002 · ELECTRICAL SYSTEM:ADAS · 개시 2025-08-20 · 연식: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (âODIâ) has identified numerous incident reports submitted by Tesla, Inc. (âTeslaâ) in response to Standing General Order 2021-01 (the âSGOâ), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a…
FSD Collisions in Reduced Roadway Visibility Conditions 종결

PE24031 · ELECTRICAL SYSTEM:ADAS · 개시 2024-10-17 · 종결 2026-03-18 · 연식: 2018, 2019, 2020, 2021, 2022, 2023, 2024

On October 17, 2024, NHTSAâs Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Teslaâs Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility co…
Recall 23V838 Remedy Effectiveness 진행 중

RQ24009 · ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE · 개시 2024-04-25 · 연식: 2018, 2019, 2020, 2021, 2022, 2023, 2024

The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which Tesla described as an SAE Level 2 (L2) Advanced Driver Assistance System (ADAS). Autopilot is the simulta…
Sudden Unintended Acceleration 진행 중

DP23002 · VEHICLE SPEED CONTROL · 개시 2023-06-29 · 연식: 2018, 2019, 2020, 2021, 2022, 2023

The Office of Defects Investigation (ODI) received a petition requesting that ODI reevaluate its decision to deny DP20-001 on the basis that intermittent high electrical current demands on the vehicles' 12VDC systems may have caused some or all of the incidents examined by ODI in DP20-001. The petitioner bases this information on a review of open-source research and the DP20-001 denial. The petiti…
Defect Petition Interlock Request 종결

DP23001 · UNKNOWN OR OTHER · 개시 2023-04-07 · 종결 2026-03-18 · 연식: 2018, 2019, 2020, 2021, 2022, 2023

On March 21, 2023, the Office of Defects Investigation (ODI) received a petition requesting a ârecall of all Tesla carsâ produced from 2013 to the date on which the petition was filed due to what Petitioner considers to be the increased likelihood of pedal misapplication. Attached to the Petition is a paper authored by Petitioner. According to Petitioner, the differences in the operator contro…
Pedestrian alert sounds 종결

DP22005 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 개시 2023-01-27 · 종결 2023-08-07 · 번호 22V063000 · 연식: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
Autopilot System Driver Controls 종결

EA22002 · ELECTRICAL SYSTEM · 개시 2022-06-08 · 종결 2024-04-25 · 번호 23V838 · 연식: 2018, 2019, 2020, 2021, 2022, 2023

The Office of Defects Investigation (ODI) upgraded PE21020 to EA22002 on June 8, 2022, to extend work and deepen the PE21020 crash analysis, to supplement that analysis with additional data, and to perform vehicle evaluations to understand how Teslaâs Autopilot system may exacerbate human factors or behavioral safety risks by undermining the effectiveness of the driverâs supervision. To suppor…
Tesla Passenger Play 종결

PE21023 · EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:RECEPTACLE · 개시 2021-12-21 · 종결 2023-05-26 · 연식: 2018, 2019, 2020, 2021

The Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE21-023) on December 21, 2021, to evaluate the driver distraction potential and use frequency / circumstances of in-vehicle game-play functionality referred to as ?Passenger Play? in certain model year (MY) 2017-2022 Tesla Model 3, S, X, and Y vehicles. Distracted driving can result in an increased risk of a crash. PE21-023 …
Autopilot & First Responder Scenes 종결

PE21020 · ELECTRICAL SYSTEM:ADAS · 개시 2021-08-13 · 종결 2022-06-08 · 연식: 2018, 2019, 2020, 2021, 2022

On August 13, 2021, NHTSA?s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE21-020) to assess the performance of Tesla?s Autopilot system (a system characterized by Tesla as an SAE Level 2 driving automation system designed to support and assist the driver in performing the driving task) available in Tesla vehicles. The investigation opening was motivated by an accumulatio…

자주 묻는 질문

2020년식 Tesla Model X 불만은 몇 건?

NHTSA에 2020년식 Tesla Model X 불만 125건이 접수되었으며, 차령 1년당 약 18.7건입니다.

2020년식 Tesla Model X의 가장 흔한 문제는?

가장 흔한 범주는 전기계통이며 불만의 25.6%를 차지합니다.

2020년식 Tesla Model X에 리콜이 있나요?

NHTSA는 이 연식에 대해 안전 리콜 10건을 등재했습니다. 이 연식은 NHTSA 결함 조사 11건의 대상이며, 가장 최근 건은 “FSD Collisions in Reduced Roadway Visibility Conditions”(2026-03-18 개시, 아직 진행 중)입니다.

2020년식 Tesla Model X은 지금도 불만이 접수되고 있나요?

최근 12개월 신규 불만은 11건, 그 이전 12개월은 13건으로 속도는 안정적입니다.