Tesla Model X 2020: problemas, reclamações e recalls

Muito menos Constante

A NHTSA recebeu 125 reclamações de proprietários sobre o Tesla Model X 2020, ou seja, 18,7 por ano em circulação: muito menos reclamações que o habitual para um veículo dessa idade (índice de reclamações 0,44; 1,00 é a média de todos os veículos acompanhados). Entre os 82 veículos do ano-modelo 2020 que acompanhamos, fica em 35º lugar por menos reclamações ao ano. Em relação a outros modelos Tesla, sua taxa é 72 % menor; em relação a outros Veículos elétricos, é 67 % menor.

Os números são normalizados pelo tempo em circulação, não pelas vendas: um modelo popular gera mais relatos do que um raro, e as queixas não são verificadas uma a uma. Como contamos

Queixas registradas entre 2020-01-17 e 2026-09-02. Mediana entre o incidente e o registro: 17 dias.

125Reclamações

18.7Reclamações por ano em circulação

0.44Índice de reclamações vs. todos os veículos

10Recalls

13.6%Parcela com colisão ou incêndio

11Últimos 12 meses

Análise

O ano-modelo anterior (2019) registrou 9,5 reclamações por ano, menos do que este. O ano-modelo seguinte (2021) registrou 7,1 por ano, menos do que este. Nos dois primeiros anos em circulação, o modelo 2020 acumulou 40 reclamações, 30 % menor que o veículo médio do mesmo ano-modelo.

A área de problemas mais comum é Sistema elétrico (25,6 % das reclamações), seguido de Rodas, pneus e suspensão (21,6 %) e Assistência ao condutor (12,0 %). Reclamações de Sistema elétrico são aqui 1,6 vezes mais frequentes do que no conjunto dos veículos acompanhados. Nas reclamações de Sistema elétrico, os donos mencionam sobretudo “autopilot”, “traveling”, “music”, “auto pilot” e “gotten”. 17 reclamações (13,6 %) descrevem colisão ou incêndio; os donos mencionam 6 feridos e 0 mortes.

Metade dos incidentes relatados ocorreu em até 28 meses após o início do ano-modelo; o período mais intenso foi do terceiro ao quinto ano (27 % dos incidentes). Nos últimos 12 meses foram registradas 11 novas reclamações, contra 13 nos 12 meses anteriores: um ritmo constante.

A NHTSA lista 10 recalls de segurança para este ano-modelo. 49 % das reclamações estão em áreas de componentes cobertas por um recall. 11 investigações da NHTSA cobrem este ano-modelo; a mais recente é “FSD Collisions in Reduced Roadway Visibility Conditions” (aberta em 2026-03-18, ainda aberta).

Índice de reclamações

vs. todos os veículos0.44
vs. outros modelos Tesla0.28
vs. outros modelos 20200.49
vs. outros Veículos elétricos0.33
Reclamações nos primeiros 2 anos · vs. média do mesmo ano-modelo (40)0.7
35º de 82 · 2020Rankings ›

1,00 equivale ao grupo de comparação. 2,00 significa o dobro de reclamações por ano.

Outros anos-modelo

201816.1 por ano0.38
20199.5 por ano0.23
202018.7 por ano0.44
20217.1 por ano0.17
202226.7 por ano0.63
202352.3 por ano1.24
20249.7 por ano0.23
20259.0 por ano0.21

Tesla Model X: problemas, reclamações e recalls por ano-modelo ›

Do que os donos reclamam

Sistema elétrico32 · 25.6% · 1.63×
Rodas, pneus e suspensão27 · 21.6% · 8.67×
Assistência ao condutor15 · 12.0% · 2.09×
Direção13 · 10.4% · 1.6×
Transmissão8 · 6.4% · 0.55×
Interior e equipamentos8 · 6.4% · 0.71×
Carroceria e estrutura7 · 5.6% · 0.61×
Freios6 · 4.8% · 0.79×

vs. todos os veículos: 1.00 = Média de todos os veículos

Sistema elétrico · Termos frequentes nas reclamações

autopilot6
traveling6
music3
auto pilot3
gotten4
self-driving3

Rodas, pneus e suspensão · Termos frequentes nas reclamações

suspension13
vehicledetails6
www iaai6
iaai com6
junkyard6
whompy5

Assistência ao condutor · Termos frequentes nas reclamações

autopilot4
phantom4
incidents4
suddenly6
cruise control5
braking5

Áreas de problemas: Interior e equipamentos · Sistema elétrico · Direção · Rodas, pneus e suspensão · Assistência ao condutor · Carroceria e estrutura

Ano em que foram registradas

Colisões relatadas: 17
Incêndios relatados: 0
Feridos: 6
Mortes: 0

Idade do veículo no incidente

<1 ano21.6%
1–2 anos13.6%
2–3 anos24.0%
3–5 anos27.2%
5+ anos13.6%

Idade mediana no incidente: 28 meses

O que os donos relatam

I am submitting information regarding repair access and repair estimate concerns involving a Tesla vehicle after a collision.

Carroceria e estrutura · 2026-03-05 · ODI 11722287 · Colisão
The contact owns a 2020 Tesla Model X. The contact stated that upon activating Smart Summon, the vehicle turned directly towards a vehicle parked to the left at an undisclosed speed, resulting in a crash before that contact was able to cancel Smart Summon…

Sistema elétrico · 2024-06-04 · ODI 11592440 · Colisão
On September 2, 2026 at 2:25 PM, my 2020 Tesla Model X Performance was operating under Tesla Smart Summon in a parking lot in Carrollton, Texas.

Interior e equipamentos · 2026-09-02 · ODI 11761711
While driving my Tesla Model X on the interstate at highway speed, the vehicle began intermittently displaying false warnings that the trunk was open.

Assistência ao condutor · 2026-08-12 · ODI 11756594
To Whom It May Concern, I am writing to you once again to emphasize and provide additional details regarding the critical safety issue I previously addressed concerning the Tesla Model X vehicles, which is similarly affecting Tesla Model S models.

Rodas, pneus e suspensão · 2026-05-30 · ODI 11741048

Trechos de reclamações registradas na NHTSA (em inglês), encurtados. O número ODI é o identificador do registro na NHTSA.

Concorrentes do segmento · 2020 · Veículos elétricos

Modelos	Reclamações	Reclamações por ano em circulação	Índice de reclamações
2020 Tesla Model S	80	12.0	0.29
2020 Tesla Model X	125	18.7	0.44
2020 Chevrolet Bolt EV	172	25.8	0.61
2020 Tesla Model Y	275	41.2	0.98
2020 Tesla Model 3	447	67.0	1.59

Recalls de segurança (10)

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES Número 24V376000 · 2024-05-28 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risco: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

Solução: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT Número 24V153000 · 2024-02-27 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Risco: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.

Solução: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Número 24V051000 · 2024-01-30 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

Risco: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

Solução: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Número 23V838000 · 2023-12-12 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

Risco: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

Solução: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

STEERING:AUTOMATED/ADAPTIVE STEERING Número 23V085000 · 2023-02-15 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

Risco: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

Solução: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.

STEERING:ELECTRIC POWER ASSIST SYSTEM Número 22V818000 · 2022-11-01 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.

Risco: A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.

Solução: Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-014.

ELECTRICAL SYSTEM:SOFTWARE Número 22V235000 · 2022-04-12 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Risco: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

Solução: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.

ELECTRICAL SYSTEM:SOFTWARE Número 22V063000 · 2022-02-04 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Risco: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

Solução: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Número 22V037000 · 2022-01-27 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.

Risco: Failing to stop at a stop sign can increase the risk of a crash.

Solução: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA Número 21V846000 · 2021-10-29 · Correção remota

Resumo: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

Risco: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

Solução: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

Como saber se o seu carro tem um recall pendente ›

Investigações

FSD Collisions in Reduced Roadway Visibility Conditions Aberta

EA26002 · ELECTRICAL SYSTEM:ADAS · Aberta em 2026-03-18 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Teslaâs Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the systemâs ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient t…
Traffic safety violations while Full Self Driving ("FSD") is engaged Aberta

PE25012 · ELECTRICAL SYSTEM:ADAS · Aberta em 2025-10-07 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (âODIâ) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traï¬c safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automat…
Compliance with Standing General Order 2021-01 Reporting Requirements Aberta

AQ25002 · ELECTRICAL SYSTEM:ADAS · Aberta em 2025-08-20 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (âODIâ) has identified numerous incident reports submitted by Tesla, Inc. (âTeslaâ) in response to Standing General Order 2021-01 (the âSGOâ), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a…
FSD Collisions in Reduced Roadway Visibility Conditions Encerrada

PE24031 · ELECTRICAL SYSTEM:ADAS · Aberta em 2024-10-17 · Encerrada 2026-03-18 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023, 2024

On October 17, 2024, NHTSAâs Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Teslaâs Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility co…
Recall 23V838 Remedy Effectiveness Aberta

RQ24009 · ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE · Aberta em 2024-04-25 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023, 2024

The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which Tesla described as an SAE Level 2 (L2) Advanced Driver Assistance System (ADAS). Autopilot is the simulta…
Sudden Unintended Acceleration Aberta

DP23002 · VEHICLE SPEED CONTROL · Aberta em 2023-06-29 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023

The Office of Defects Investigation (ODI) received a petition requesting that ODI reevaluate its decision to deny DP20-001 on the basis that intermittent high electrical current demands on the vehicles' 12VDC systems may have caused some or all of the incidents examined by ODI in DP20-001. The petitioner bases this information on a review of open-source research and the DP20-001 denial. The petiti…
Defect Petition Interlock Request Encerrada

DP23001 · UNKNOWN OR OTHER · Aberta em 2023-04-07 · Encerrada 2026-03-18 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023

On March 21, 2023, the Office of Defects Investigation (ODI) received a petition requesting a ârecall of all Tesla carsâ produced from 2013 to the date on which the petition was filed due to what Petitioner considers to be the increased likelihood of pedal misapplication. Attached to the Petition is a paper authored by Petitioner. According to Petitioner, the differences in the operator contro…
Pedestrian alert sounds Encerrada

DP22005 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · Aberta em 2023-01-27 · Encerrada 2023-08-07 · Número 22V063000 · Anos-modelo: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
Autopilot System Driver Controls Encerrada

EA22002 · ELECTRICAL SYSTEM · Aberta em 2022-06-08 · Encerrada 2024-04-25 · Número 23V838 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023

The Office of Defects Investigation (ODI) upgraded PE21020 to EA22002 on June 8, 2022, to extend work and deepen the PE21020 crash analysis, to supplement that analysis with additional data, and to perform vehicle evaluations to understand how Teslaâs Autopilot system may exacerbate human factors or behavioral safety risks by undermining the effectiveness of the driverâs supervision. To suppor…
Tesla Passenger Play Encerrada

PE21023 · EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:RECEPTACLE · Aberta em 2021-12-21 · Encerrada 2023-05-26 · Anos-modelo: 2018, 2019, 2020, 2021

The Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE21-023) on December 21, 2021, to evaluate the driver distraction potential and use frequency / circumstances of in-vehicle game-play functionality referred to as ?Passenger Play? in certain model year (MY) 2017-2022 Tesla Model 3, S, X, and Y vehicles. Distracted driving can result in an increased risk of a crash. PE21-023 …
Autopilot & First Responder Scenes Encerrada

PE21020 · ELECTRICAL SYSTEM:ADAS · Aberta em 2021-08-13 · Encerrada 2022-06-08 · Anos-modelo: 2018, 2019, 2020, 2021, 2022

On August 13, 2021, NHTSA?s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE21-020) to assess the performance of Tesla?s Autopilot system (a system characterized by Tesla as an SAE Level 2 driving automation system designed to support and assist the driver in performing the driving task) available in Tesla vehicles. The investigation opening was motivated by an accumulatio…

Perguntas frequentes

Quantas reclamações tem o Tesla Model X 2020?

Foram registradas 125 reclamações na NHTSA para o Tesla Model X 2020, cerca de 18,7 por ano em circulação.

Qual é o problema mais comum do Tesla Model X 2020?

A categoria mais comum é Sistema elétrico, com 25,6 % das reclamações.

O Tesla Model X 2020 tem recalls?

A NHTSA lista 10 recall(s) de segurança para este ano-modelo. 11 investigações da NHTSA cobrem este ano-modelo; a mais recente é “FSD Collisions in Reduced Roadway Visibility Conditions” (aberta em 2026-03-18, ainda aberta).

O Tesla Model X 2020 ainda gera reclamações?

Nos últimos 12 meses foram registradas 11 novas reclamações, contra 13 nos 12 meses anteriores: um ritmo constante.