分析
前一年款（2019）每年 31.4 条，比这一年款多。后一年款（2021）每年 24.9 条，比这一年款少。2020 款上路前两年累计 91 条投诉，比同年款车的平均高 60%。
最常见的问题类别是发动机（占投诉 59.2%），其次是电气（12.5%）与变速箱／动力系统（7.1%）。发动机类投诉在这里的比例是全部跟踪车型的 2.7 倍。在发动机类投诉里，车主最常提到 “engine”、“oil”、“recall”、“test”与“piston”。有 12 条投诉（6.5%）提到碰撞或起火；车主报告 12 人受伤、1 人死亡。
一半的事故发生在年款起算 22 个月内；最集中的时期是第二年（占 39%）。近 12 个月新增 35 条投诉，前 12 个月是 20 条，投诉速度在升温。
NHTSA 列出该年款 5 项安全召回，其中 2 项带有勿驾驶或停户外警告。 有 82% 的投诉落在召回已处理的部件范围。有 2 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。
安全召回 (5)
ENGINE 案号 21V301000 · 2021-04-28
摘要: Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Elantra, 2019-2021 Kona and Veloster vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which could result in engine damage.
风险: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.
处置: Dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Hyundai will deploy Piston Ring Noise Sensing System (PNSS) software. Owner notification letters were mailed August 24, 2021. Owners may contact Hyundai customer service at 1-855-371-9460.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 21V127000 · 2021-03-01
⚠ 停在户外／勿驾驶警告
摘要: Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Kona Electric and 2020 Ioniq Electric vehicles. The lithium-ion (Li-ion) battery may short-circuit.
风险: An electrical short in the Li-ion battery increases the risk of a fire.
处置: Owners are advised to park their vehicles outside and away from structures until the interim action is complete. Hyundai will notify owners, and as an interim action, owners have the option to follow provided instructions to perform a battery update through the vehicle's infotainment system or request a Hyundai dealer to provide the update. Once parts are available, dealers will inspect the Battery System Assembly (BSA), and replace it if necessary. Repairs will be performed free of charge. Owners were notified of the safety risk, and the interim action, with a letter mailed April 9, 2021. Final owner notification letters were mailed June 17, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 200.
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE:SOFTWARE 案号 20V748000 · 2020-12-01
摘要: Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Nexo Fuel Cell and 2019-2021 Kona Electric vehicles. The Integrated Electronic Brake (IEB) system may detect an abnormal sensor signal and as a result, may significantly reduce braking performance.
风险: Reduced braking power could lengthen the distance required to stop the vehicle, increasing the risk of a crash.
处置: Hyundai will notify owners, and dealers will update the IEB software, free of charge. The recall began January 25, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 199.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE 案号 20V630000 · 2020-10-13
⚠ 停在户外／勿驾驶警告
摘要: Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Kona Electric vehicles. The lithium-ion (Li-ion) battery may short-circuit.
风险: An electrical short in the Li-ion battery increases the risk of a fire.
处置: Hyundai will notify owners, and dealers will update the Battery Management System (BMS) software and inspect the Li-ion battery, replacing it if necessary, free of charge. Owners are advised to park their vehicles outside and away from structures until the repair is complete. The recall began November 13, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 196.
EQUIPMENT:OTHER:LABELS 案号 20V022000 · 2020-01-17
摘要: Hyundai Motor America (Hyundai) is recalling certain 2020 Kona vehicles. The certification label may indicate incorrect Gross Axle Weight Rating (GAWR). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 567, "Certification" and 110, "Tire Selection and Rims."
风险: An incorrect GAWR could result in the vehicle being overloaded, increasing the risk of a crash.
处置: Hyundai will notify owners, and dealers will install new label stickers displaying the correct GAWR over the affected areas of the certification label, free of charge. The recall began March 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 187.
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常见问题
2020 款 Hyundai Kona 有多少投诉？
NHTSA 收到 2020 款 Hyundai Kona 共 184 条投诉，约每车龄年 27.6 条。
2020 款 Hyundai Kona 最常见的问题是什么？
最常见的类别是发动机，占投诉的 59.2%。
2020 款 Hyundai Kona 有召回吗？
NHTSA 列出该年款 5 项安全召回。 有 2 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。
2020 款 Hyundai Kona 现在还有人在投诉吗？
近 12 个月新增 35 条投诉，前 12 个月是 20 条，投诉速度在升温。
2020 款 Hyundai Kona 跟同类车比起来如何？
NHTSA 收到 2020 款 Hyundai Kona 的车主投诉共 184 条，折合每车龄年 27.6 条，以同车龄的车来说投诉比一般车少（投诉指数 0.66；1.00 为全部跟踪车型的平均）。在我们跟踪的 82 款 2020 款车中，它的每年投诉数由少到多排第 45 名。与 Hyundai 其他车型相比，它的投诉率低 50%；与其他小型 SUV相比则高 12%。