2020 Mercedes-Benz E-Class problems, complaints & recalls
NHTSA has received 20 owner complaints about the 2020 Mercedes-Benz E-Class, or 3.0 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.07, where 1.00 is the average of all tracked vehicles). Among the 82 model-year 2020 vehicles we track, it ranks #2 for fewest complaints per year. Against other Mercedes-Benz models its rate is 71% lower; against other Luxury sedans it is 41% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Limited data: fewer than 30 complaints, so shares and indexes are unstable.
Complaints filed between 2020-11-12 and 2026-05-19. Median delay from incident to filing: 22 days.
Analysis
The previous model year (2019) drew 7.0 complaints per year, more than this one. The following model year (2021) drew 3.5 per year, more than this one. In its first two years on the road the 2020 model collected 5 complaints, 91% lower than the average vehicle of the same model year.
The most common problem area is Engine (30.0% of complaints), followed by Body & structure (25.0%) and Electrical (20.0%). 2 reports (10.0%) describe a crash or fire; owners mention 4 injuries and 0 deaths.
Half of the reported incidents happened within 46 months of the model year's start; the busiest period was after five years (30% of incidents). 3 complaints were filed in the last 12 months.
NHTSA lists no safety recalls for this model year.
Complaint index
- vs. all tracked vehicles0.07
- vs. other Mercedes-Benz models0.29
- vs. other 2020 models0.08
- vs. other Luxury sedans0.59
- Complaints in first 2 years on the road · vs. same-year average (5)0.09
- #2 of 82 · 2020Rankings ›
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.
What owners complain about
vs. all vehicles: 1.00 = All-vehicle average
Problem areas: Electrical · Engine
When complaints were filed
- Crashes reported: 0
- Fires reported: 2
- Injuries: 4
- Deaths: 0
Vehicle age at incident
Median age at incident: 46 months
What owners report
There was smoke coming from from the engine compartment and spontaneous fire started while the car was at a stop light. The car was totally damaged. The car has less than 15000 miles driven. It is still under warranty.
The contact owns a 2020 Mercedes Benz E350. The contact stated that while driving at 60 MPH, she heard a loud abnormal sound emit from the vehicle as glass shattered from the vehicle's panoramic sunroof.
Rear glass window on convertible soft top is prematurely separating/delaminating from top assembly on 2020 Mercedes-Benz E350 convertible with under 8,000 miles.
The AC compressor failed in traffic causing the engine to lock up and not restart.
The contact owns a 2020 Mercedes-Benz E-450. The contact stated that while attempting to reverse, the rearview camera became inoperative. The contact stated that the rearview camera image was frozen.
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Segment peers · 2020 · Luxury sedans
| Models | Complaints | Complaints per year on the road | Complaint index |
|---|---|---|---|
| 2020 BMW 5 Series | 15 | 2.2 | 0.05 |
| 2020 Mercedes-Benz E-Class | 20 | 3.0 | 0.07 |
| 2020 Lexus ES | 24 | 3.6 | 0.09 |
| 2020 Mercedes-Benz C-Class | 46 | 6.9 | 0.16 |
| 2020 BMW 3 Series | 52 | 7.8 | 0.19 |
| 2020 Audi A4 | 157 | 23.5 | 0.56 |
Safety recalls (0)
No recalls on record for this model year.
Investigations
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2020 Mercedes-Benz E-Class?
20 complaints were filed with NHTSA for the 2020 Mercedes-Benz E-Class, or about 3.0 per year on the road.
What is the most common problem reported for the 2020 Mercedes-Benz E-Class?
The most common category is Engine, accounting for 30.0% of complaints.
Does the 2020 Mercedes-Benz E-Class have any recalls?
NHTSA lists no safety recalls for this model year.
Is the 2020 Mercedes-Benz E-Class still generating complaints?
3 complaints were filed in the last 12 months.
How does the 2020 Mercedes-Benz E-Class compare with similar vehicles?
NHTSA has received 20 owner complaints about the 2020 Mercedes-Benz E-Class, or 3.0 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.07, where 1.00 is the average of all tracked vehicles). Among the 82 model-year 2020 vehicles we track, it ranks #2 for fewest complaints per year. Against other Mercedes-Benz models its rate is 71% lower; against other Luxury sedans it is 41% lower.