2018 款 Lexus ES 问题、投诉与召回

少很多近期投诉太少，无法判断

NHTSA 收到 2018 款 Lexus ES 的车主投诉共 15 条，折合每车龄年 1.7 条，投诉比一般车少很多（投诉指数 0.04；1.00 为全部跟踪车型的平均）。在我们跟踪的 76 款 2018 款车中，它的每年投诉数由少到多排第 2 名。与 Lexus 其他车型相比，它的投诉率低 77%；与其他豪华轿车相比则低 65%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

数据有限：投诉不到 30 条，占比与指数不稳定。

投诉提交日期介于 2017-11-29 与 2025-12-02 之间。事故发生到提交投诉的中位延迟：22 天。

15投诉

1.7每车龄年投诉数

0.04投诉指数对比全部跟踪车型

2召回

20.0%涉及碰撞或起火的比例

1近 12 个月

分析

后一年款（2019）每年 4.4 条，比这一年款多。2018 款上路前两年累计 6 条投诉，比同年款车的平均低 93%。

最常见的问题类别是发动机（占投诉 20.0%），其次是安全气囊与安全带（20.0%）与未指明或其他（13.3%）。有 3 条投诉（20.0%）提到碰撞或起火；车主报告 4 人受伤、0 人死亡。

一半的事故发生在年款起算 23 个月内；最集中的时期是第一年（占 40%）。近 12 个月新增 1 条投诉。

NHTSA 列出该年款 2 项安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型0.04
对比 Lexus 其他车型0.23
对比其他 2018 年款0.04
对比其他豪华轿车0.35
上路前两年的投诉数 · 对比同年款平均 (6)0.07
第 2 名／共 76 · 2018排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

20181.7 每年0.04
20194.4 每年0.11
20203.5 每年0.09
20216.0 每年0.15
20223.3 每年0.08
20233.2 每年0.08
20243.2 每年0.08
20252.8 每年0.07

Lexus ES 各年款问题、投诉与召回 ›

车主在抱怨什么

发动机3 · 20.0% · 0.9×
安全气囊与安全带3 · 20.0% · 5.27×
未指明或其他2 · 13.3% · 1.48×
其他2 · 13.3% · 7.2×
变速箱／动力系统1 · 6.7% · 0.57×
刹车1 · 6.7% · 1.11×
燃油系统1 · 6.7% · 1.55×
轮胎、轮毂与悬挂1 · 6.7% · 2.67×

对比全部车型: 1.00 = 全部车型平均

问题分类: 安全气囊与安全带

投诉提交的年份

报告碰撞: 3
报告起火: 0
受伤: 4
死亡: 0

事故发生时的车龄

1 年内40.0%
1–2 年13.3%
2–3 年13.3%
3–5 年0.0%
5 年以上33.3%

事故车龄中位数: 23 个月

车主怎么说

On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed.

安全气囊与安全带 · 2025-07-28 · ODI 11676540 · 碰撞
I was at a stoplight and there were a couple vehicles in front of me. The light was red. I was a car length and a half away from the vehicle directly in front of me.

刹车 · 2020-10-08 · ODI 11363483 · 碰撞
The contact owns a 2018 Lexus ES 350. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle jerked abnormally. The driver was able to drive to the residence.

变速箱／动力系统 · 2025-12-02 · ODI 11702496
This has occurred since I purchased the vehicle new. Might happen a couple of times per month. If I slightly back off from acceleration just for a split second and then decide that I can proceed, when I go back to accelerating, the engine will have no power…

燃油系统 · 2023-09-22 · ODI 11545990
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - [link]

发动机 · 2023-08-07 · ODI 11536846

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 豪华轿车

车型	投诉	每车龄年投诉数	投诉指数
2018 Lexus ES	15	1.7	0.04
2018 Audi A4	51	5.8	0.14
2018 BMW 3 Series	59	6.7	0.17
2018 Mercedes-Benz E-Class	68	7.7	0.19
2018 BMW 5 Series	80	9.1	0.23
2018 Mercedes-Benz C-Class	130	14.8	0.37

安全召回 (2)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V012000 · 2020-01-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

怎么查你的车有没有未完成的召回 ›

调查

Pedestrian alert sounds 已结案

DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…