2018 款 Mercedes-Benz GLE 问题、投诉与召回
NHTSA 收到 2018 款 Mercedes-Benz GLE 的车主投诉共 56 条，折合每车龄年 6.4 条，投诉比一般车少很多（投诉指数 0.16；1.00 为全部跟踪车型的平均）。在我们跟踪的 76 款 2018 款车中，它的每年投诉数由少到多排第 8 名。与 Mercedes-Benz 其他车型相比，它的投诉率低 35%；与其他豪华 SUV相比则低 55%。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
投诉提交日期介于 2017-11-04 与 2026-06-22 之间。 事故发生到提交投诉的中位延迟：10 天。
分析
后一年款（2019）每年 4.4 条，比这一年款少。2018 款上路前两年累计 12 条投诉，比同年款车的平均低 86%。
最常见的问题类别是电气（占投诉 21.4%），其次是变速箱／动力系统（17.9%）与刹车（12.5%）。有 9 条投诉（16.1%）提到碰撞或起火；车主报告 6 人受伤、1 人死亡。
一半的事故发生在年款起算 59 个月内；最集中的时期是五年以后（占 46%）。近 12 个月新增 7 条投诉。
NHTSA 没有列出该年款的安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。
投诉指数
- 对比全部跟踪车型0.16
- 对比 Mercedes-Benz 其他车型0.65
- 对比其他 2018 年款0.14
- 对比其他豪华 SUV0.45
- 上路前两年的投诉数 · 对比同年款平均 (12)0.14
- 第 8 名／共 76 · 2018排行 ›
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。
投诉提交的年份
- 报告碰撞: 8
- 报告起火: 1
- 受伤: 6
- 死亡: 1
事故发生时的车龄
事故车龄中位数: 59 个月
车主怎么说
Mercedes-Benz USA, LLC; Case: XXX My concerns has been denied and overlooked by Mercedes-Benz USA, LLC multiple times since Jan 2026--interims of defective electric system causing sudden locking of steering wheel and shut down car , due to malfunctioning…
The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that while the vehicle was parked in a pharmacy parking lot with the hold feature engaged, the driver released the brake pedal.
Rear view camera fails to initiate when placed in reverse. Screen doesn’t even try to switch to camera view. Exact same issue found in same make and model recalled with different vins. For some reason this one isn’t included in the recall.
The low beam visibility on this vehicle is extremely dangerous. It's as if you have no headlights on. They can inspect anytime. With low night visibility. Driver is not able to see the road or person which causes a delayed response because of visibility.
Owners of affected Mercedes-Benz vehicles were given no meaningful advance warning that core, built-in safety and emergency communication systems would be permanently disabled.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 2018 · 豪华 SUV
| 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 |
|---|---|---|---|
| 2018 Lexus NX | 26 | 3.0 | 0.07 |
| 2018 Lexus RX | 47 | 5.3 | 0.13 |
| 2018 Mercedes-Benz GLE | 56 | 6.4 | 0.16 |
| 2018 BMW X5 | 72 | 8.2 | 0.2 |
| 2018 BMW X3 | 76 | 8.6 | 0.21 |
| 2018 Mercedes-Benz GLC | 99 | 11.3 | 0.28 |
| 2018 Audi Q7 | 143 | 16.3 | 0.4 |
| 2018 Acura MDX | 170 | 19.3 | 0.48 |
| 2018 Audi Q5 | 207 | 23.6 | 0.58 |
安全召回 (0)
该年款没有召回记录。
调查
- Pedestrian alert sounds 已结案
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…